Safer Gambling Strategy Manager

Job Description

Safer Gambling Strategy Manager

Location: UK (Sunderland or Leeds), Gibraltar, or Dublin
Team: Safer Gambling & Risk
Reporting to: Head of Safer Gambling & Risk

At tombola, we put players first — always. We’re looking for a Safer Gambling Strategy Manager to lead the development and delivery of our Safer Gambling (Safeplay) strategy across all markets. This is a highly influential role where you’ll shape how we identify risk early, design player-first journeys, and use data to reduce harm while supporting sustainable customer value.

You’ll work at the heart of the business, partnering closely with Product, Tech, Data, Operations and Compliance, and acting as a key link into UKI and Global Play Well initiatives.

What you’ll be doing

Lead Safer Gambling Strategy

• Own and evolve tombola’s Safer Gambling strategy alongside the Head of SG & Risk.

• Embed the strategy across the business through clear roadmaps, documentation and decision papers.

• Translate regulatory change and insight into practical, actionable plans.

• Lead Safer Gambling input into new initiatives and business changes.

Identification & Intervention

• Own the SG control framework and contact strategy across all territories.

• Oversee how at-risk players are identified and when and how we intervene.

• Partner with Data Science to evolve risk models and early-warning indicators.

• Track emerging risks and surface insights to inform product and operational decisions.

Player-First Journey Design

• Collaborate with Product and Tech to design supportive, preventative and low-friction Safer Gambling journeys.

• Champion experimentation, testing and optimisation to improve player outcomes.

• Ensure journeys connect seamlessly across CRM, Product and Customer Service.

Data-Led Evaluation

• Define and monitor KPIs, dashboards and key trends.

• Evaluate the effectiveness of SG frameworks and interventions.

• Partner with Analytics to assess impact across player outcomes, operational effort, risk and commercial considerations.

• Turn learning into repeatable frameworks and continuous improvement.

What we’re looking for

• Strong strategic thinking with the ability to turn complexity into clear, prioritised plans.

• A confident problem-solver who thrives in ambiguity and works across functions.

• Excellent communication skills, able to influence senior stakeholders with clear narratives and recommendations.

• A data-driven mindset, using insight to shape decisions and measure impact.

• Proven ability to collaborate across Product, Tech, Data, Operations and Compliance.

• A genuine player-first approach, balancing regulatory needs with great customer experience.

• Strong commercial awareness and understanding of long-term sustainability.

• A delivery-focused mindset — able to move from strategy to action.

Why join tombola?

We’re a people-first business with a strong commitment to Safer Gambling and responsible play. You’ll have real influence, the opportunity to shape meaningful change at scale, and the chance to work with talented teams who care deeply about doing the right thing.