tms • London

Account Manager

Employment type:  Full time

2–3 days/week at home

Core hours 10–4

Dog friendly

Job Description

Please send your CV to harley.marjoram@tmsw.com


tms unites technology,
marketing, and sourcing to drive transformational change for the world’s
leading brands. With 1,200+ employees across 26 countries, we offer an
impressive range of solutions – from inspiration and innovation to category
management and delivery.

Operating as a creative
agency, a strategic consultancy, a sourcing business, and a technology
provider, we engage with over 110 million customers every single day for our
clients, including McDonald’s, T-Mobile, O2, Starbucks, and adidas.

Most importantly, we're a
place where you can achieve great things, and be recognized as the best.


business-driving ideas come from extraordinary people with the freedom to be
their most authentic selves at work. Authenticity and diversity are critical
elements of our business. They can only be realized when we create access and
equity for all. We foster a culture of inclusion and belonging and aspire to be

tms is a place where
brilliant people are better together. If you want your ideas to be heard and to
contribute to a culture of inclusion and authenticity, bring us your voice!
Visit us at tmsw.com.

Role Summary

This Account Manager role will sit within our McDonald’s UK Family client services team. This team do some incredible work with McDonald’s supporting the development, production and launch of happy meal kits across multiple markets globally. No mean feat!

Of course we know that McDonald’s is a global icon. A truly amazing brand recognised the world over. However, with increased competition, tough economic times and competitors copying the winning Happy Meal formula, McDonald’s now has to deliver beyond the traditional toy in a box with more exciting, innovative and inspiring activation. We are constantly looking for new ways to make the Happy Meal fun and engaging experience for kids and their families. We challenge ourselves to think about which licensors we can partner with such as Universal, Hasbro, Warner Bros etc. to ensure that the promotions we offer can achieve this.

Finally, we guarantee that you will leave changed. Because we help our people achieve their goals.

So come here to experience. To experiment. To make mistakes. To challenge your own limits.

Primary Accountabilities & Responsibilities

A dedicated and ambitious person you will be looking to develop your knowledge and experience within a buzzing and forward thinking marketing agency. We want you to bring a positive and enthusiastic approach to the role, be prepared to challenge and ask questions, stretch the strengths you already have (we call these superpowers), learn new skills and above all be ready to have fun!

You will be a great people person keen to make an impression on colleagues and clients, with a very high level of attention to detail in order to deliver work accurately and within timelines.

As an Account Manager you will be delivering exemplary integrated marketing campaigns.

You will work across numerous McDonald’s UK Happy Meal promotions where you will have the opportunity to:

  • Deliver market leading integrated promotions from strategic positioning to concept to design to implementation to evaluation
  • Work with some of the biggest names in the Kid’s industry including; Universal, DreamWorks & Hasbro.
  • Work on the retail experience for each campaign and the general family experience in McDonald’s restaurants
  • Oversee all aspects of these projects including development of new creative.

Digging deeper on the details

Client Partnerships

  • Develop strong relationships with McDonald’s Client Partners
  • Demonstrate a solid understanding of the Informal Eating Out (IEO) Sector (particularly Kids & Family), in order to apply insight and understanding to positively impact the McDonald’s business

Account Management

  • Effective development and delivery of numerous campaigns as detailed above, working closely with McDonald’s clients and all licensing partners
  • Ensure all projects are managed effectively and completed on time, in budget and in line with strategic objectives & proposition

Strategic Direction

  • Work with our Strategy and Licensing teams to drive the development of campaigns within and outside of the marketing calendar
  • Engage in and support the Happy Meal brand planning and calendar planning processes development and implementation to deliver incremental proactive value-adding projects
  • Ensure all of our campaigns live and breathe the strategic proposition developed with Strategy and McDonald’s – as well as the Global Family strategy

Internal Communication

  • Effectively communicate across the team, maintaining a motivating and positive environment and ensuring outstanding teamwork

The all-important numbers bit

  • Responsible for managing and reporting day–to-day costs of projects through effective financial planning, forecasting and management

Campaign Development

  • Work alongside other departments internally to develop and assess inventive suggestions and solutions for promotions that are in keeping with the client’s objectives
  • Develop a ‘good eye’ for what works creatively and be able to advise accordingly

Skills and Experience We Would Like You To Have

Outside of your drive, passion, ambition and fun-loving approach to everything you do, there are some things we would like you to have!

  • Proven ability to deliver integrated campaigns and solid experience of working with a creative development and suppliers
  • A passion for Kids and Family Marketing and ideally experience with similar brands
  • Good business and financial foresight
  • An appreciation of great creative work and the ability to judge accordingly with research and data at the heart of it
  • Excellent time management, organisation, people and project management skills
  • To be an enthusiastic team member
  • Excellent communication skills
  • A collaborative attitude
  • You will have a process driven mind-set – able to work within guidelines and to tight timelines
  • Experience working on partner programmes and/or toy development would be beneficial

Company benefits

Open to part-time employees
Teambuilding days
Company shutdown periods – Christmas Shutdown Period
25 days annual leave + bank holidays
Dog friendly office
Open to part time work for some roles
Summer hours
Early finish Fridays
Mental health days
Season ticket loan
Cycle to work scheme
Meditation space
Fully stocked snack cupboard
Annual bonus
Life assurance
Employee assistance programme
Lunch and learns
Employees are very happy with their working location freedom
Employees are largely happy with the flexibility in the hours they work
Employees are largely happy with the benefits their company offers
Work-life balance
Employees feel that they can switch off quite easily from work
Role modelling
Employees feel that most people work flexibly
Employees feel they have complete autonomy over getting their work done

Additional employee ratings
(these do not contribute to the FlexScore®)

Employees feel that the diversity is good and there are continued efforts to improve it
Employees feel that the culture supports equity and inclusivity well
Employees enjoy the working environment
Employees feel quite excited about the company mission
Employees feel that their salary is good and matches the value they bring

Working at tms

Company employees


Gender diversity (male:female)

42% Male 58% Female

Office locations

London, Duisburg, Paris, Munich, Chicago, Hong Kong, Seattle, Shangai, Singapore, Tokyo, Beirut.

Hiring Countries

Hong Kong
United Kingdom
United States

Awards & Achievements

Most flexible companies

Most flexible companies

Flexa100 2024