Head of Account Management

Job Description

Despite mountains of supposed anti-fraud paperwork, a friend of founders Olly and Jack still got defrauded out of £25k when trying to buy a property in 2017.
This personal experience led them to discover that a torrent of money laundering and payment fraud (over £100bn every year) was hurting professional services across Legal, Property and Finance. Back in 2017, anti-fraud tech didn’t exist and both professionals and their clients were suffering enormously.
Olly and Jack quit their jobs to build the first platform that would bring together digital KYC, open banking-powered AML and secure payments. First of its kind, this all-in-one platform enables professionals and their clients to transact safely and seamlessly. We want to help people move fearlessly.
Starting at the intersection of property and legal (Property Lawyers), we have since expanded into full service Legal, Property and Financial Services are coming next.
Over 850 businesses now trust Thirdfort to provide beautifully secure experiences. The Thirdfort mobile app is downloaded by their clients over 50,000 times every month.
We’ve raised over $25m from VCs Breega and Element Ventures with the founders of Zoopla, ComplyAdvantage, Tessian, Fidel and Funding Circle giving their personal backing.
Account Management
The Head of Account Management will lead a team of Account Managers and Onboarding Managers in growing the existing client base of Thirdfort.
You will be responsible for all clients and interactions, ensuring that our clients have the best possible experience with Thirdfort products so that we deliver outstanding growth.
We're looking for someone that can take initiative and drive an action focused approach using data to build creative solutions to grow our portfolio.

In this role, you will:

• Lead a team of Account Managers and Onboarding managers, helping them to develop and grow
• Build and manage a pipeline of growth and expansion opportunities, ensuring that we deliver our growth targets through upsell and product cross-sell
• Deliver Net Revenue Retention of 125%+ through expansion and outstanding client retention
• Drive ACV (Annual Contract) adoption across our Pay-as-you-go clients to support revenue security and growth
• Work with the broader Commercial leadership team to achieve OKR’s
• Support AM’s on large Enterprise deals to deliver strategically important opportunities for business growth
• Work with the other business Heads and Exec group to drive the broader Thirdfort strategy

We're looking for someone who:

• Enjoys the challenge of leading people and managing change
• Is data driven and enjoys analysing complex problems to create solutions
• Is innovative, willing to take risks and fail fast
• Is a team builder with a collaborative mindset
• Understands the Account Management process and how to grow B2B clients
• Designs clear processes and drives adoption
• Understands sales methodologies and can demonstrate how they have used them
• Can present to senior stakeholders and wider groups

We’re committed to building an inclusive, equitable and diverse culture where everyone has a chance to make a difference. We’re purposefully building a team of problem-solvers that reflect our values - which is why we hire from all backgrounds. If you're an ambitious, talented individual who takes ownership, you'll be a great Thirdforter.
If you require any reasonable adjustments during the application or interview process, please let your dedicated Talent Manager know and we’ll do our best to accommodate.