Senior Implementation Manager

Job Description

Our Mission

We're not your average benefits platform; we're the unordinary force that uplifts people's lives. Our technology is the link that connects the entire benefits ecosystem, creating better outcomes for employers, employees, brokers, and providers.

Our mission is clear: we're here to create a world where everything operates at its very best, ensuring that every employee receives the support they need to live life to the fullest, both at work and beyond.

Your Mission

As our Senior Implementation Manager, you will be responsible for delivering high-quality onboarding and implementation services to our clients. This is a customer-facing project management and implementation role where you will be able to manage stakeholders effectively, build relationships, and ensure buy-in from all parties involved.

Things you will be working on…

• Build comprehensive and well-structured onboarding & implementation project plans to set up our mid-market customers for success on the Ben platform

• Ensuring effective delivery of projects by tracking milestones, dependencies and action points, collaborating with internal teams and keeping relevant stakeholders up to date

• Be an expert on the product - deliver relevant and well-timed training sessions to People & Finance teams and to the end users so they’re confident using the product

• Own the customer relationship throughout their implementation journey including managing any queries, maintaining formal updates, and handling issues and escalations through to resolution.

• Establish and optimise implementation and handover processes with other internal functions, ensuring a streamlined and consistently positive experience for our Customer

• Work collaboratively with our tech team, feeding back on the customer experience to help improve the product

• Manage KYC and KYB processes for customers onboarding to the platform

• Keep our internal systems up to date, making sure that we’re maintaining high levels of accuracy at all times

• Handle our customers’ data according to our confidentiality and security policies

• Assisting in reducing our overall time to go live, improving customer experience and ultimately helping the business scale

You will love this role if you have…

• Project management: you will have experience in managing SAAS implementation/onboarding projects for mid-market customers from end-to-end

• Excellent verbal and written communication skills - You will be having direct contact with our customers on a daily basis, including delivering training sessions

• Strong interpersonal skills; able to align different teams within the project plan and drive accountability over milestones to support successful delivery

• A problem solver: able to tackle and take ownership of issues and challenges as they arise

• Good knowledge of Google Sheets and /or Excel

• Strong attention to detail is a must

• Highly organised and able to prioritise effectively

• Tech savvy– able to confidently to quickly pick up new systems and technology - some knowledge of Hubspot would be helpful

• An understanding of AML and compliance, and how to apply it to sensitive information and customer data

Our BENefits

(... It's all in the name! 😉)

💰 Competitive base salary and equity, so you own what you build

💳 £100 monthly personal Ben Balance: for whatever works for you, whether that's Netflix, Spotify, or a really expensive cup of coffee! This allowance will increase by £50 for each year of service until you reach £250

🔋 £500 annual Learning & Personal Development Ben Balance: plus 3 days paid study leave a year to support you with your professional development

👩🏽‍💻 £500 work from home set up allowance, which you can put towards your home office

🍔 Weekly lunch provided in office so you can spend quality time with the team over some tasty food!

🏖 28 days of holidays a year (plus bank holidays, which you have the option of swapping for days of celebration that are significant to you)

🌴 ...and an option to buy or sell 5 days per year. Also, your holiday entitlement will increase to 30 days at your 3rd year of service!

🍼 Enhanced parental leave and workplace nursery scheme to support with the cost of childcare in a nursery setting

🧠 Comprehensive and tailored mental health support through a leading provider

💪 Access to a Gympass membership!

❤️ Comprehensive Private Medical Insurance

🍿 Team activities: we have quarterly team social budgets to support spending time together and we frequently organise company wide events

📅 Flexible working - we're serious about life/work balance

Diversity and Culture at Ben

Our culture is ever-evolving and is defined by our people. We don’t hire clones, we hire individuals.

• We celebrate diversity

• We listen to our people

• We work autonomously

  and...

• We have fun!

We are organically growing a brilliantly diverse, inclusive and respectful bunch of people we are extremely proud of. This should go without saying but all applications are very much welcome. If you need any adjustments to support you with your application, just let us know by emailing jobs@thanksben.com.