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Tesco Retail

Tesco Colleague - Phone Shops - Southampton Dibden Superstore

Southampton
On-site
£13.70 per hour
View company profileApply now

Join Tesco as a Phone Shop Colleague at the Southampton Dibden Superstore. This part-time role guarantees a minimum of 12 hours per week with pay starting at £13.70 per hour. You will provide customer support, mobile product recommendations, and tech assistance in an inclusive environment.

Requirements

  • No specific educational degree or minimum years of experience stated in the posting.
  • A passion for customer service, building rapport quickly, and solving tech queries.
  • Ability to work within the required availability windows.

Skills & Responsibilities

  • Customer Service: Deliver friendly service and help customers choose the right mobile products and solutions.
  • Tech Support: Complete phone and contract setups and support customers with various tech queries.
  • Store Operations: Make customer-focused decisions, support sales, and complete key store routines.
  • Teamwork: Communicate openly and work well with colleagues across the store to celebrate success.
  • Potential transition routes: People from retail sales or customer service roles may bring relevant interpersonal skills, alongside meeting the customer-focused requirements of this job.

Job description

Availability Window

Days From time To time Mon 10:00:00 16:00:00 Tue 13:00:00 19:00:00 Thu 13:00:00 19:00:00 Fri 14:00:00 19:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You�ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at �13.70 per hour, rising to �14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks� notice of your shifts. If your availability is close to what we�re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers�

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines�

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you�re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, teamfocused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.

Apply now

Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

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