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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco as a Phone Shop Colleague at the Pontypool Superstore. This is a part-time role guaranteeing a minimum of 12 hours per week with a starting pay of £13.70 per hour, offering a dynamic environment focused on customer service and tech support.

Requirements

  • No specific educational degree or minimum years of experience stated in the posting.
  • Passion for delivering great service and greeting customers with a smile.
  • Ability to build quick rapport and handle tech queries or contract setups.
  • Availability to work within the specified weekly schedule windows.

Skills & Responsibilities

  • Customer Service: Provide friendly, natural service and help customers choose the right mobile products and solutions.
  • Technical Support: Complete phone and contract setups and support customers with a range of tech queries.
  • Store Operations: Make customer-focused decisions, support sales and waste reduction, and contribute to overall store performance.
  • Teamwork: Communicate openly, work collaboratively across the store, and celebrate success together.
  • Potential transition routes: People from retail sales or customer service roles may bring strong communication and interpersonal skills, alongside meeting the customer-focused requirements of this job.

Job description

Availability Window

Days From time To time Sun 10:00:00 15:00:00 Tue 12:00:00 16:00:00 Thu 10:00:00 19:00:00 Fri 12:00:00 16:00:00

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You�ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Phone Shop Colleague pay starts at �13.70 per hour, rising to �14.97 in stores within the M25.Some locations may offer additional payments. We guarantee a minimum of 12 hours per week.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks� notice of your shifts. If your availability is close to what we�re looking for, we still encourage you to apply.

Providing friendly, natural service and getting to know your customers�

Providing flexible support across the Phone Shop and wider store, including helping customers choose the right mobile products and services, completing phone and contract setups, and supporting customers with a range of tech queries.

Making customer focused decisions and completing key store routines�

Understanding how your role supports great service, strong sales, waste reduction and overall store performance

A passion for delivering great service, greeting every customer with a smile, and serving them with pride while helping them find the right mobile products and solutions.

The ability to build rapport quickly so customers leave feeling confident, supported, and having had a great experience in the Phone Shop.

The initiative to make the right decisions for customers, whether you�re solving a tech query, recommending a product, or supporting with a contract setup.

A positive, teamfocused approach, communicating openly, working well with colleagues across the store, having fun, and celebrating success together.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.

Apply now
Tesco Retail

Tesco Colleague - Phone Shops - Pontypool Superstore

Pontypool
On-site
£13.70 per hour

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