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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco in Pontyclun, UK as a Shift Lead on a part-time basis. This role involves leading store operations, coaching colleagues, and delivering outstanding customer service in a dynamic retail environment, with pay starting at £15.59 per hour.

Requirements

  • Must be over 18 years of age and past the school leaver's age.
  • Required experience working in a team lead or management position in a fast-paced retail environment.
  • Must be a strong role model with a passion for customer service and team inclusion.
  • Clear communication and natural leadership abilities are required.
  • No specific formal educational degree is stated as mandatory.

Skills & Responsibilities

  • Team Leadership: Coach colleagues, give feedback, and build positive, inclusive relationships to help the team perform at their best.
  • Operational Management: Act as the go-to person for day-to-day operational queries and confidently lead the store in the Manager's absence.
  • Customer Service: Lead the team to deliver a great in-store experience and ensure every customer's needs are met.
  • Decision Making: Make balanced, flexible decisions and adapt well to a changing retail environment.
  • Potential transition routes: People from hospitality supervisor or retail sales assistant roles may bring strong customer service and team coordination skills, alongside meeting the operational requirements.

Job description

Customers are at the centre of everything we do. Working in our stores means variety, teamwork, and plenty of daily challenges. You’ll meet great people, learn new skills, and be part of an inclusive team. Whether you want stability, flexibility, or a chance to grow your career, this role could be a great fit.

Tesco Shift Lead pay starts at £15.59 per hour, rising to £16.86 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Your contracted hours will be scheduled within the availability windows shown, with at least 3 weeks’ notice of your shifts. If your availability is close to what we’re looking for, we still encourage you to apply.

  • Leading the team to deliver a great experience for customers in-store.

  • Working across all areas of the store and with all colleagues, being the go-to person for day-to-day operational queries.

  • Building positive, inclusive relationships that help colleagues perform at their best.

  • Confidently leading the store in the Manager’s absence.

  • Making balanced, flexible decisions and adapting well to change.

  • Coaching colleagues, giving feedback and role modelling great service.

  • Staying curious and seeking opportunities to serve our customers, communities, and planet a little better every day.

  • To be over 18 for this role.

  • Experience working in a team lead or management position in a fast-paced retail environment.

  • Be a strong role model with a passion for delivering great service and ensuring every customer’s needs are met.

  • Build positive, long lasting relationships to create an inclusive, supportive team environment.

  • A clear communicator, using a variety of methods to keep the team well informed.

  • A natural leader who motivates and inspires the team to deliver outstanding results.

Tesco’s vision is to be every customer’s favourite way to shop. Our purpose is to serve our customers, communities and the planet a little better every day by acting responsibly and sustainably.

Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we are a place where Everyone's Welcome.

We understand that life varies for each of us, so we’re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We’re proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Tesco will only recruit individuals who have passed the school leaver's age. To find out the school leavers age for your country please visit the Government website here

Apply now
Tesco Retail

Shift Leader

Pontyclun
On-site
From £15.59 per hour

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