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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco in Dudley, UK as a Customer Delivery Driver. This part-time role offers a minimum guarantee of 16 hours per week with starting pay of GBP 14.18 per hour. Enjoy an independent, hands-on driving position where you bring great customer service directly to people's homes.

Requirements

  • Must hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months.
  • Maximum of 3 penalty points permitted on the driving licence.
  • No specific degree or minimum prior delivery experience explicitly required beyond the valid licence.

Skills & Responsibilities

  • Driving and vehicle checks: Safely load the van, complete roadworthiness checks, and maintain a clean, organised work area.
  • Customer service: Deliver orders within time slots, communicate substitutions or changes warmly, and offer refunds as needed.
  • Product handling: Handle all grocery products with care to maintain quality and trust.
  • Team collaboration: Build strong relationships with colleagues at base to foster great team spirit.
  • Potential transition routes: People from retail assistant, couriers, or hospitality roles may bring strong customer service and organisational skills, alongside meeting the mandatory driving licence requirement.

Job description

Availability Window

Days From time To time Sun 13:00:00 23:00:00 Fri 13:00:00 23:00:00 Sat 13:00:00 23:00:00

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; it�s about helping people and delivering great service with a smile.

It�s handson, physical and full of variety, with no two shifts the same. You�ll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at �14.18 per hour, rising to �15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure it�s roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or shortdated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customer�s time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.�

Be warm and welcoming with customers and colleagues.�

Respond quickly to changing customer needs and embrace change while out on the road and in the store.�

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tesco�s vision is to be every customer�s favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

We�re committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyone�s Welcome.

We also understand that life varies for each of us, so we�re always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click�here.

Apply now
Tesco Retail

Customer Delivery Driver - Dudley Extra

Dudley
On-site, Field-based
GBP 14.18 per hour

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