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Working at Tesco Retail

  • Company employees
    330,000+
  • Gender diversity (m:f)
    49:51

Hiring in

  • United Kingdom
  • Ireland

Office locations

Join Tesco as a Customer Delivery Driver in Baldock, UK. This hands-on role offers a minimum of 16 hours per week (with options starting from 12 hours) and pay starting at 14.18 GBP per hour. Be the face of the company, meeting customers and delivering friendly service right to their doors.

Requirements

  • Must hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months.
  • Maximum of 3 penalty points allowed on the driving licence.
  • No specific minimum educational degree or prior delivery experience years stated, but must be comfortable with physical, hands-on work.

Skills & Responsibilities

  • Driving licence: Safely operate a delivery van to transport customer shopping within designated time slots while maintaining a clean and roadworthy vehicle.
  • Customer service: Communicate order changes, substitutions, and refunds warmly and professionally at the customer's doorstep.
  • Handling products: Handle groceries with care to ensure quality and maintain customer trust.
  • Teamwork: Build strong relationships with colleagues back at base and embrace changing needs on the road.
  • Potential transition routes: People from retail assistant, courier, or warehouse roles may bring strong customer service and organisational skills, alongside meeting the mandatory driving licence requirement.

Job description

As the face of Tesco on the road, our Customer Delivery Drivers meet customers in their homes every day. This role is about much more than driving; its about helping people and delivering great service with a smile.

Its hands?on, physical and full of variety, with no two shifts the same. Youll work independently for much of the day, with a supportive team of managers and colleagues back at base whenever you need them.

Customer Delivery Driver pay starts at 14.18 per hour, rising to 15.45 in stores within the M25. Some locations may offer additional payments. We guarantee a minimum of 16 hours per week, though roles from 12 hours are also available.

Keeping your van, trays, and work area clean, tidy, and organised so every customer receives their shopping in perfect condition.

Loading the van safely and completing all checks to ensure its roadworthy, reliable, and ready to deliver great service.

Talking customers through any order changes, substitutions, or short?dated items in a friendly, reassuring way, and offering refunds where needed to keep the experience smooth and positive.

Handling products with care, treating every order as if it were your own to maintain quality and customer trust.

Delivering within the customers time slot, providing warm, natural service at the doorstep and leaving customers feeling valued and well looked after.

Build strong relationships with colleagues to create great team spirit and deliver the best service for customers.

Be warm and welcoming with customers and colleagues.

Respond quickly to changing customer needs and embrace change while out on the road and in the store.

Hold a valid UK/EU/EEA driving licence (full or automatic) for at least 12 months, with no more than 3 penalty points.

Tescos vision is to be every customers favourite way to shop. Our purpose is to serve customers, communities and the planet a little better every day by acting responsibly and sustainably.

Were committed to diversity, equity and inclusion, and want everyone to feel represented and able to be themselves, Everyones Welcome.

We also understand that life varies for each of us, so were always open to conversations about flexible working. Talk to us during your application about how we can support you.

We are proud to have been accredited Disability Confident Leader, and we are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please clickhere.

Apply now
Tesco Retail

Customer Delivery Driver Baldock

Baldock
Field-based
14.18 to 15.45 GBP per hour

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