Technical Programme Manager – Live Incident Response

Job Description

Are you ready to pioneer a game-changing approach to safety in retail? As the Technical Programme Manager for Live Incident Response, you will be at the forefront of a cutting-edge initiative designed to revolutionise how our colleagues access support when it matters most. This is not just a programme—it's the next evolution of our colleague safety strategy, seamlessly blending robust strategic infrastructure with specialist security components.

Role purpose:

You will own and drive the Live Incident Response programme end-to-end, using trusted programme methods, tools and meetings to ensure quality delivery to achieve measurable impact. You’ll empower teams, orchestrate cross-functional collaboration, and co-ordinate in-store installations to ensure that stores is equipped to provide in-the-moment help when incidents arise.

Reporting to a Lead Technical Program Manager you will be responsible for driving, leading and delivering the programs within your remit.

Programme strategy: Defining, establishing & delivering work within an agreed and aligned programme strategy, learning from existing program practices we have within the team, as well as brining fresh new ideas to the team & Tesco. This will include collaboratively assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.

Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.

Program Communications: Be able to create a persuasive storyline/ case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.

People-focused: Be the ‘go to’ person for expertise on how to deliver and manage this programme. Represent the end user and support teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.

You will need

Standard TPM skills

A proven accomplished record of delivering technology; having done so across multiple teams in multiple geographies

· Experience of building credible relationships and influencing management and leadership teams

· Excellent verbal and written communication skills – you must be able to articulate complex concepts to a diverse audience.

· The ability to influence without authority.

Personal

• Flexibility, ability to plan and organise, responsiveness, creativity, self-starter

• Demonstrate resilience during change and continue delivery

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.