Technical Programme Manager - Customer

Job Description

The Customer TPM plays a critical role in delivering Tesco’s Customer & Loyalty strategy, supporting initiatives that drive Customer Engagement, Personalisation, and growth of Clubcard, Rewards and Subscription propositions. This role would be focussed on supporting the Personalisation strategy in making sure our customers get relevant and rewarding engagement with Tesco.

This is a new role that will lead complex, cross-functional programmes across Technology, Product, and Business teams, ensuring delivery of customer-centric outcomes at scale across Tesco Group (UK, ROI, and Central Europe) and support expanding scope and growth within Tesco’s Customer space.

Whilst specific responsibilities will be dependent upon the changing needs of the Tesco business, the following provides an overview of the role’s key responsibilities:

• Supporting Tesco regions; Republic of Ireland, Czech, Slovakia & Hungary with delivery of Customer Program.
• Develop & maintain a new communication strategy for the Customer Programs.
• Designing and implementing new processes and best practices to support Programme delivery.
• Owning, managing & delivering requirements to support Customer & Loyalty deliverables.
• Leading the adoption and improving practices across Product, Programme and Engineering
• Supporting the Product, Engineering, Data & Design teams to create and communicate long term roadmaps.

• Supporting and aligning with cross-functional (internal/external) teams like Customer Journey, UX, UI, App & backend teams from inception to delivery and till handover for BAU.
• Manage dependences across all technology job families & business partners to deliver transparency and visibility for key outcomes in the form of clear & regular communications.
• Able to foresee potential risks and issues; establish a process; facilitate discussions; and manage escalations.
• Able to understand a technical architecture to be able to foresee the impact on dependencies; delivery timelines and implementation plans.
• Have good knowledge of engineering best practices and practical infrastructure implementations to appreciate delivery challenges.
• Understand technology concepts; grasp new ones quickly and appreciate their implications on delivery.
• Proactively identify problems, working closely with Product and Engineering teams to quantify their impact and influence prioritisation to meet programme requirements.
• Build positive relationships with internal & external stakeholders to deliver complex rollouts or installations, or professional services.
• Role model Tesco Values & Purpose in your day-to-day work.

• Strong understanding of Technical Programme Management disciplines and managing within multiple frameworks.

· Experience working with geographically diverse teams; programme, product, engineering, data & design.

• A proven record of accomplishment in delivering technology.
• You must be able to articulate complex concepts to a diverse audience.
• The ability to influence without authority.
• Management of annual Programme budgets. (Forecasting & Control).

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues. At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support. We're proud to be an accredited Disability Confident Leader, where everyone’s welcome. That’s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.