Shift Manager - Tottenham

Job Description

The Warehouse Shift Manager is responsible for overseeing daily warehouse activities during an assigned shift, ensuring efficient operations, health & safety compliance, and team productivity. This role supervises warehouse staff, manages performance, and ensures that, picking and delivery, processes meet company standards.

• Open or close the building at the beginning or end of shift
• Manage and coordinate warehouse staff during assigned shifts
• Ensure efficient picking, stacking, lines and loading of products
• Monitor daily operations to meet productivity and performance targets
• Enforce health, safe and legal regulations and company policies
• Manage shift schedules, attendance, and staff performance
• Train, coach, and develop team members
• Resolve operational issues and escalate where necessary
• Coordinate with other departments such as Telesales, Sale Accounts, and Buying Team
• Ensure proper use and maintenance of warehouse equipment
• Route planning and load plans considering any vehicles off road

Key Skills & Requirements

• Proven experience in warehouse operations or logistics (typically 2+ years)
• Previous supervisory or team leadership experience
• Strong leadership and people management skills
• Good understanding of warehouse management systems (WMS)
• Excellent problem-solving and decision-making abilities
• Strong organisational and time management skills
• Knowledge of health and safety regulations
• Ability to work flexible shifts (including early/late & Saturdays if required)

Key Performance Indicators (KPIs)

• Order accuracy and availability fulfilment %
• Pick rate performance per shift
• Delivered on time/late
• Health & safety compliance
• Staff turnover and engagement
• Training compliance

Working Conditions

• Fast-paced warehouse environment
• May require standing, walking, and lifting
• Shift-based schedule (Morning, late, or Saturday shifts when required)

Venus Wine and Spirit Merchants Ltd are a well-established and respected UK-based distributor of premium wines and spirits, owned by Booker since June 2024. With over 20 years of experience, we are committed to supplying the highest quality products to our customers and delivering exceptional customer. We have our headquarters in Tottenham N17, a distribution depot in Leeds, Bristol, Manchester, Birmingham and Gerry's in Soho London - one of the country's most famous spirits shops.