Phone Shop Team Support - Llandudno Junction Superstore

Job Description

Availability Window

Days From time To time Tue 12:00:00 17:00:00 Wed 12:00:00 19:00:00 Thu 13:00:00 19:00:00 Fri 11:00:00 19:00:00 Sat 11:00:00 19:00:00

Our Team Support rate of pay starts from £14.31 an hour; this increases to £15.52 for stores inside the M25. Additional payments may also apply depending on location.

Every part of Tesco Mobile puts our 5 million customers first – our tariffs, our shops and our award-winning Customer Care. We’ve teamed up with VMO2, giving our savvy customers 99% coverage. In our stores, our colleagues aren’t on commission. It’s all about finding our customers the perfect phone and tariff

Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.

• You will support with people routines, such as wages, reviews, sickness and absence meetings and performance management
• You will support with the recruiting and training of all colleagues, including reviewing applications and organising interviews
• You will understand the teams development needs and support your Team Manager to grow colleague capability, through on the job coaching
• You will engage the team to deliver the best availability for customers throughout the day, and coach the team to focus on the customer first and the task second
• You will deliver a great shopping trip for customers everyday, ensuring the team work effectively as per the operating model
• You will role model great standards of dress and ensure my department cleanliness standards are high
• You will consider safety in all you do, so every colleague and every customer get home safe every day, and keep the Store Manager and Team Manager informed of any issues that may arise
• You will organise the Phone Shop rota to cover all necessary shifts, in line with costs signed off by my Team Manager
• You will work with the business to grow sales, and support the team to achieve our Tesco Mobile targets

You’ll be someone with great industry knowledge, communication skills and who works well in a team, while being ready to roll up your sleeves and do what’s needed to give our customers great service.

We’ll be depending on you, as the face of Tesco, to Serve Britain’s Shoppers a Little Better Everyday:

• Get to know your customers, greet them with a smile and serve them with pride
• Take time to listen, and help out wherever you can
• Make decisions that are right for our customers
• Be passionate and knowledgeable about our products and services
• Always be there, on time and properly presented.

We’re proud to have an inclusive culture at Tesco where everyone is welcome and truly feels able to be themselves. Our aim is to attract and welcome a diverse range applicants from all walks of life to help improve and develop our team every day.

Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet.

Diversity, equity and inclusion (DE&I) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Tesco, we always welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we can support.

We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.

Please note

Tesco will only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, counters, bakery and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

For more information about us please visit www.tescoplc.com