Large Loss Claims Handler

Job Description

Serving our customers, communities, and planet a little better every day.

Salary – Salary is dependent on experience + annual bonus & benefits

Work Level – 2 - Permanent role

Location – Newcastle (potential of hybrid arrangement)

Office Attendance - Hybrid roles with the potential to travel to our Newcastle office monthly.

Closing Date for applications - 26th March 2026 at 5pm

Opportunity

Due to our continued growth, we have a rare and exciting opportunity to join our Newcastle based large Loss Claims team as a Motor Large Loss Handler.

As one of the most senior members of our Claims team you will be responsible for managing a portfolio of high value personal injury cases (including cases up to £3 million) from first notification to settlement and will support colleagues with coaching, mentoring and development.

What you’ll be doing

• Manage a portfolio of high value personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation, within your delegated authority.

• Investigate these claims thoroughly, working with our suppliers and experts where needed to ensure full validation.

• Provide empathic support to our customers.

• As a technical expert, you’ll provide coaching and mentoring to colleagues, reviewing files, and sharing legal and market developments as required.

• You’ll participate in and support the Technical Claims Management in the setting, implementation and embedding of technical standards and best practice.

• You’ll ensure compliance with all legal, regulatory and risk management requirements.

• Representation of Tesco Underwriting in industry discussions and market events where required.

We need you to have (minimum experience)

• A proven track record of handling personal injury claims (up to £3 million) to include - but not limited to - Brain Injury, Spinal cord paralysis, Complex Neurological injury and upper/lower limb amputation.

• You’ll ideally be from a motor insurance background and have a strong knowledge of indemnity and liability, detailed knowledge of legislation, market agreements and the principles of the Serious Injury Guide.

• You’ll be fully conversant with reinsurance reporting requirements, PPO management, working with Underwriters and Actuarial colleagues and be confident and able to fully participate in conferences with Counsel, Experts and our legal partners.

• Have empathy and skill at managing Customers in difficult situations.

• You’ll have an approachable, positive, proactive and collaborative approach to your role with the necessary strength to challenge and add value.

• Experience of coaching and mentoring colleagues.

• Accurate with a high level of attention to detail.

What’s in it for you?

• Performance related annual bonus.

• Prepare for your retirement with our colleague pension scheme.

• Virtual GP Service for you and your family 365 days a year.

• Indulge in a generous holiday allowance with a minimum of 7.2 weeks, with the opportunity to buy more.

• Embrace the benefits of our Colleague Clubcard, enjoy a 10% discount that increase to 15% every payday. As an added perk, we’ll give you a second card to share with someone else in your household.

• Benefit from our family-oriented initiatives, encompassing enhanced maternity leave pay, a shared parental leave policy, and a generous 8-week paid paternity leave.

• Take part in our Buy as you Earn and Save as your Earn share schemes.

Additional Information

• This is a full-time, permanent role, Monday to Friday 9.00-17.30.

• Salary: Negotiable, dependant on experience.

• You’ll be reporting directly to the Technical Claims Manager.

• You’ll be based in Newcastle, but we can be flexible in terms of working from home.

• The role will also require flexibility to travel to attend settlement meetings, etc, where appropriate.

Everyone’s welcome

We want all our colleagues to always feel welcome and be themselves at Tesco Insurance and Money Services. We’re committed to building a more inclusive workplace and celebrating everything that makes colleagues unique, and value the richness and diversity this brings to our business. A more diverse business helps us deliver on our purpose to serve our customers, communities, and planet a little better every day.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!