Fulfilment Operations Manager - 12 months Secondment

We have an exciting opportunity for a Fulfilment Operations Manager to lead operational excellence across branches within your region. This is a high-impact, field-based role where you'll influence change, drive continuous improvement and support branch teams to deliver exceptional service to customers. You'll be responsible for improving the end-to-end delivery operation, ensuring branches have the people, processes, productivity and standards required to deliver a reliable, professional service.

Working closely with branch teams, you'll drive performance across customer satisfaction, driver service, productivity, stock movement, availability and on-time delivery, while maintaining a strong focus on cost control and operational standards.

You'll coach and develop branch teams, strengthen driver standards and recruitment, champion process and system improvements, and embed best practice across the region. Through your leadership, you'll help ensure branches consistently deliver a reliable, efficient and customer-focused service.

• Improving delivered customer satisfaction performance across the region
• Improving warehouse productivity, pick rates, pick routes, efficiencies, marshalling, shifts and processes
• Improving product availability and the processes that support pick availability
• Driving effective branch set-up for efficient warehouse-to-delivery flow
• Driving on-time performance including DOT performance, departure on time, route amendments and call point management
• Completing helpful driver branch checks, pre-brief / de-brief activity and vehicle and driver standards
• Improving driver service, uniform standards and correct branch processes
• Monitoring Deskpro customer service performance, SLA compliance and outstanding tickets
• Supporting branch management through DSM workshops, process changes, IT changes and operational planning
• Supporting driver recruitment, Driver Academy activity and branch driver capability
• Managing delivery equipment including cages, pallet wrappers, and totes
• Managing and challenging driver agency usage and delivery-related costs
• Monitoring key KPIs and turning performance insight into branch action plans
• Training, coaching and developing branch delivery and warehouse teams
• Implementing company policy, procedure, process and system changes positively
• Influencing senior management teams and regional support teams
• Continuous improvement to branch warehouse and delivery operations

• Strong transport operational and compliance knowledge / experience
• Ability to make commercially robust decisions while protecting SSL standards
• Managing budgets and challenging cost
• Training and development experience
• Strong knowledge of branch warehouse and delivery operations
• Customer service / satisfaction focus
• KPI and performance improvement
• Knowledge of pick, availability, marshalling and branch set-up processes
• Commercial and cost-control awareness
• Operational planning and problem-solving
• Ability to use performance systems and data to drive action
• Drive improvement and change positively within the region

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk