Delivery Support Controller

We are seeking a dynamic and experienced Delivery Support Controller, to lead and optimise Branch Transport operations. You’ll lead a team of Regional Delivery Support Managers to ensure all branches are operating Safe, Secure and Legal and efficiently at all times. Successfully planning and managing CV budgets and cost control. Responsible for successful, positive implementation of new company policies / procedures and system changes. This role will be pivotal in positively influencing key senior management teams in branches, the Support Centre, and regional support teams and driving Customer Satisfaction.

As a national role, regular travel is required. A car allowance will be provided where applicable.

This role can be based in any one of our DC sites.

• Ensuring branch transport operations are operating Safe, Secure and Legal at all times

• Closely monitoring legal compliance and completion of compliance checks

• Training, coaching and developing branch delivery teams

• Implementing company policy and procedure changes

• Successfully landing company system changes positively

• Ensuring branch transport operations are working within BTB@ guidelines

• Influencing senior management teams and regional support teams

• Improving delivered customer satisfaction performance

• Key KPI’s, including utilisation, on-time, Deskpro, MPro5 and Microlise performance

• Cost control and management of CV budgets

• Continuous improvement to branch transport operations

• Building relationships and liaising with suppliers

• Working closely with the Central Delivery Team

• Champion diversity and inclusion to ensure everyone feels welcome at Booker

• Build a culture which recognises the right behaviours and makes Booker ‘A Place to Get On’

• To hold a Management Certificate of Professional Competence (CPC) qualification

• Strong experience in branch or store-based delivery and transport operations

• Experience leading remote teams and delivering change at a national scale through others

• Data literacy and confidence using operational data to drive decisions and measure impact

• Strong change management capability—comfortable working through ambiguity and helping teams adopt new ways of working

• Good commercial awareness, understanding how transport impacts cost, service, and colleague experience

• Coaching mindset, with the ability to develop others and drive consistent standards

• Strong planning and prioritisation skills, able to manage multiple initiatives and keep delivery on track

• Resilience and adaptability in a fast-paced, evolving environment

• Extensive experience in transport or logistics leadership roles, ideally within a national or multi-site environment.

• Proven track record of strategic planning, operational delivery, and team leadership.

• Strong commercial acumen and experience managing large budgets and supplier contracts.

• Deep understanding of UK transport regulations, fleet management, and logistics technologies

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk