Customer Service Operator - 6 month contract

Job Description

In this position, you will work as part of the Customer Service team and you will be responsible for receiving, logging and responding to all customer calls, dealing with enquiries, and issues.

• Ensuring an appropriate resolution in an effective, efficient manner, within the agreed timeframe and to the required standard
• Offering full customer service support to both caterers and retailers
• Logging all queries and issues, ensuring all calls are dealt with efficiently and effectively
• Communicating clearly to customers, showing empathy and working to build a trusting relationship
• Handling all types of customer and consumer queries via telephone (inbound and outbound), letters, and emails as required.
• Taking responsibility and ownership for issues, queries and their resolution, ensuring service and standards are met
• Resolving queries where possible or if necessary, escalate issues to appropriate departments
• Escalating issues to the CST Manager, if appropriate action is not taken.

• To be successful in this role your skills and qualifications will include;
• Previous experience within a contact or call centre environment would be highly regarded but not essential and full training will be provided.
• Excellent communication skills with the ability to remain calm in stressful situations
• Ability to plan, prioritise and approach each issue in a structured manner
• Ability to take ownership of problems through resolutions.

Booker is the UK's leading food & drink wholesaler. We are privileged to serve independent retailers, caterers and small businesses, from locations across the country. We operate over 190 cash and carry branches, 8 distribution centres, 5 Best Food Logistics sites, as well as 6 support centre locations across the UK.

Diversity, Equity and Inclusion (DE&I) at Booker means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work. In short, we’re a place where Everyone’s Welcome.

We know life looks a little different for each of us. That’s why at Booker and Best, we always welcome conversations about flexible working. Some people are at the start of their careers; some want the freedom to do the things they love. Others are going through life-changing moments like becoming a carer, nearing retirement, adapting to parenthood, or something else. So, talk to us throughout your application about how we may be able to support you.

We’re proud that Booker is a Disability Confident Committed Leader and we’re committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support you can expect, please contact recruitment@bookergroup.com

Please note

We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines & spirits, and driving roles.

On the occasions where we have high volumes of applicants, some roles may close earlier than the advertised end date in order for us to manage all of the applicants appropriately. We will only be able to offer individual feedback to those candidates who attend an interview.

*Booker Group is part of Tesco plc, however, is operated separately from the core Tesco business and as such the benefits offered will be different from those offered at Tesco*

For more information about us please visit www.bookergroupjobs.co.uk