Customer Journey Manager - Test Owner -12 Month Fixed Term Contract

Job Description

• Shape and manage the test pipeline, identifying and prioritising opportunities across personalised capabilities and customer journeys
• Design and deliver end-to-end tests, collaborating with cross-functional teams to optimise personalised experiences
• Use data and insights to refine propositions, improve segment-specific journeys, and achieve commercial objectives
• Track performance against KPIs (e.g., CLTV uplift, conversion, incremental sales) and embed successful tests into BAU
• Partner with Finance on business cases and maintain alignment with Customer Growth Engine objectives
• Communicate priorities, resolve blockers, and ensure robust measurement and attribution across all tests

• Strong CRM and CLTV expertise with solid commercial acumen
• Data-driven decision-making and strategic problem-solving
• Customer journey design aligned to business priorities
• Proven ability to lead cross-functional initiatives and manage stakeholders
• Excellent communication and storytelling skills

You might know us as a supermarket, technology company or even for our award-winning mobile network. Truth is, we�re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you're just kicking off your career, juggling passions, or navigating big life events, we're here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

We're proud to be an accredited Disability Confident Leader, where everyone�s welcome. That�s why we commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you're interested in joining our team but don't tick every box, don't let that hold you back from applying.