Claims Team Leader

Serving our customers, communities, and planet a little better every day.

Claims Team Leader | Third Party Settlement - Permanent
Salary – From £33,040 + annual bonus & benefitsWork Level - 1Location – NewcastleOffice Attendance – Office Attendance – To give you the best start in your new role, training will be completed onsite. You'll be based in our Newcastle office for the first 6 months. Following this period, the role will move to our hybrid working model, with a minimum of 2 days per week in the office.Closing Date - Applications close on 06 October 2026 at 5pm
Why this role?We're looking for a Claims Team Leader to join Third Party Settlement team.
At Tesco Insurance, our Claims team supports customers through some of life's most challenging moments. As a Team Leader, you'll lead a team of Claims Handlers, ensuring claims are managed proactively, fairly and efficiently while delivering excellent customer outcomes and maintaining technical excellence.
You'll play a key role in leading team performance, developing colleagues, managing risk and compliance, and ensuring claims are handled in line with policy, legal and regulatory requirements. Working with stakeholders across the wider business, you'll help drive continuous improvement and support the delivery of exceptional customer service.
What you’ll be doing • Leading, motivating and developing a high-performing team to deliver excellent customer outcomes while achieving operational, service and business objectives within the Third Party Settlement function.• Ensuring claims are managed accurately and consistently in line with policy cover, legal liability, fraud, ABI, FCA and business guidelines, while supporting effective third-party intervention and cost control.• Managing colleague performance through coaching, development, recruitment, quality management and employee relations activities, building both technical capability and customer service excellence.• Supporting the resolution of complex customer queries and escalations, coaching colleagues to influence outcomes, manage challenging conversations and deliver fair solutions for customers and the business.• Monitoring team performance, identifying trends, risks, leakage and improvement opportunities, and implementing actions that enhance customer outcomes, operational effectiveness and claims cost management.• Producing accurate reporting and maintaining compliance with regulatory, governance and company requirements while driving continuous improvement across the Third Party Settlement operation.
What we’re looking for: (minimum criteria) • Proven experience leading, motivating and developing colleagues, including recruitment, performance management, coaching, succession planning, absence management and employee relations activities.• Strong claims experience, ideally within motor claims, third-party claims, credit hire, customer settlements or intervention environments, with the ability to support technically accurate decision-making and deliver positive customer outcomes.• Excellent communication, influencing and negotiation skills, with the ability to coach teams to build customer relationships, manage challenging conversations, resolve escalations and achieve commercially effective outcomes.• Experience working within a regulated environment, with knowledge of governance and compliance requirements, strong organisational skills and proficiency in Microsoft Excel, PowerPoint and Word. Ability to identify trends, mitigate risk and drive continuous improvement across customer and operational performance.
We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.
What’s in it for you • A generous pension, with up to 7.5% employer contribution, depending on what you put in. • Private Medical Insurance (WL2+) and virtual GP Service for you and your family• Performance related annual bonus. • 7.2 weeks holiday, with the opportunity to buy more.• Colleague Clubcard discount (10-15% + second card to share with someone else). • Enhanced parental leave.• Opportunities to Save and Buy as you earn. • A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

InterviewsAs a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.
We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.
Interviews are expected to be held from late September/ early October.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.

How to apply

We value our people and diverse teams and believe the variety of backgrounds and experiences make us stronger to achieve our goals.

Our colleagues are working hybrid, taking time to meet with colleagues in our offices for moments that matter, such as team catch ups, planning meetings and more. If you’re interested in finding out more about what a career at Tesco Insurance and Money Services looks like, click apply to find out more!