tails.com • Hounslow, United Kingdom

Shift Manager (Night) (12-month FTC)

4 days/week at home

9-day fortnight

Core hours 10–4

Job Description

We are looking for an enthusiastic Shift Manager to support the day-to-day operation of our Heathrow factory.

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Putting the 'fun' in functional

We are looking for an experienced Shift Manager to join our factory in Heathrow and support us in strengthening our operations and taking full responsibility for the operation of the factory.

The Shift Manager will play an important role in driving the success of our operations. The Shift Manager will be responsible for leading the team by making sure our team can achieve the business objectives in an efficient and safe operation whilst ensuring our team has the correct support with their training and development. The role requires you to work a permanent night shift 10pm-6am Sunday to Thursday.

We are a very diverse team looking for someone who has a hands-on approach with a focus around coaching and development of our teams.

Sound like a team you want to join? Here’s how you’ll make a difference:

The role

Reporting to the Production Manager, you will have full responsibility and accountability for all the operational aspects of your team, including the health and safety, quality, service, and cost as well as all other aspects during our manufacturing process by coaching and developing our team.

What you’ll do:

  • Responsible for the welfare and safety of our employees by adhering to our safety policies and regulations;

  • Ensuring the quality of our products are met and meets customer expectations;

  • Responsible for achieving and delivering the factory plan according to our forecasted cost;

  • Lead the production team to ensure they are engaged with a focus on problem-solving and teamwork;

  • Ability to identify and implement process and systems improvements, including waste management;

  • Managing team’s performance and delivering development plans for our team members in alignment with the business objectives;

  • Ensure compliance with all the relevant company policies and legislation;

  • Set a positive example of conduct, attitude, behaviour and adherence to all our company standards and the manner in which you interact with other team members;

  • Complete daily briefings and deliver presentations to your team;

  • Assist in daily operational duties of the warehouse loading and unloading as well as supporting internal FLT training.

The skills you’ll bring:

  • Proven experience as a Shift Manager or relevant role in a manufacturing environment;

  • Leadership and management skills;

  • Confident and approachable;

  • Strong time management skills and ability to prioritise workload effectively;

  • Problem-solving abilities;

  • Excellent communication and interpersonal skills;

  • Sound analytical and administrative skills;

  • Computer literacy;

  • Experience working within diverse teams with an adaptable approach;

  • Health and safety awareness;

  • Knowledge of food safety, GMP, hygiene, lean principles;

  • High level of vigilance, as you will have full ownership and responsibility for leading the factory.

Our Commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

What next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

  • Application screening with our Talent Acquisition Manager.

  • Interview and assessment at our Heathrow Factory with our Production Manager and People Advisor.

  • Final interview with the Factory Manager and the Value Chain Director.

  • What's in it for you?

    • We are proud to be on a high-growth trajectory and with that, proud to offer the opportunity to work in an environment and with a team that will constantly challenge and develop you.

    • After successful completion of the probationary period of three months, you will be offered a permanent contract.

    • Competitive salary, reviewed annually.

    • Annual bonus, based on company performance.

    • Flexible core hours, giving you true work life balance.

    • 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.

    • Optional 5 days unpaid leave and 1 paid volunteer day each year.

    • When you need a change of scenery, you can work from abroad 2 weeks every 6 months.

    • Health insurance for you, paid by tails.com (starting mid 2023) & discounted gym membership.

    • Extended maternity, shared parental and adoption pay. Up to 6 months at 70% pay, linked to statutory parental pay.

    • Flexible paid care leave to support immediate dependants, people close to you and pets.

    • An external financial coach to support a range of topics - debt management, savings and investments.

    • Vet service - to support with all pet related questions.

    • In house L&D team, with access to year round courses to help drive your development.

    • 50% discount on all tails.com and 40% on Republic of Cats products.

    Company benefits

    Enhanced maternity leave – up to 6 months at 70% pay
    Enhanced paternity leave – up to 6 months at 70% pay
    Adoption leave – up to 6 months at 70% pay
    Shared parental leave – up to 6 months at 70% pay
    Work from anywhere scheme – work from abroad 2 weeks every 6 months.
    25 days annual leave + bank holidays
    9-day fortnight
    Dog friendly office
    In 2023 we will trial a 9/10 day working week, meaning every other Friday off to enhance your wellbeing without a reduction in pay or leave allowance.
    In house L&D team, with access to year round courses to help drive your development.
    Health insurance for you, paid by tails.com (starting mid 2023) & discounted gym membership.
    An external financial coach to support a range of topics such as debt management, savings and investments.
    Optional 5 days unpaid leave and 1 paid volunteer day each year.
    Employees are very happy with their working location freedom
    Employees are very happy with the flexibility in the hours they work
    Employees are very happy with the benefits their company offers
    Work-life balance
    Employees feel that they can find the perfect balance of life and work
    Role modelling
    Employees feel that flexible working is part of the culture
    Employees feel they have complete autonomy over getting their work done

    Working at tails.com

    Company employees


    Gender diversity (male:female)


    Office locations

    HQ Richmond, Factories in Heathrow and Amstelveen

    Hiring Countries


    United Kingdom

    Awards & Achievements

    1st – Consumer Goods

    1st – Consumer Goods

    Industry awards 2023