3–4 days/week at home

9-day fortnight

Dog friendly

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Job Description

We are looking for an enthusiastic Shift Leader to support the day-to-day operations of our factory in Amstelveen.

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got ambitious plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Putting the fun in functional

We are looking for an experienced Shift Leader to join us at our factory in Amstelveen to support us in strengthening our operations and taking full responsibility for the operation of the factory.

The Shift Leader will play an important role in driving the success of our operations. The Shift Leader will be responsible for leading the factory team by making sure we can achieve the business objectives in an efficient and safe operation whilst ensuring our team has the correct support with their training and development. The role requires you to work 7:30am to 3:30pm Monday to Friday.

We are a very diverse team and we are on the lookout for someone who can also be of a hands-on approach and with a focus around coaching and development of our teams.

Sounds like a team you'd like to join? Here’s how you’ll make a difference:

The role

Reporting to the Production Coordinator, you will have full responsibility and accountability for all the operational aspects from your team, including the Health and Safety, Quality, Service and cost as well as all other aspects during our manufacturing process by coaching and developing our team.

You will be responsible for:

  • The welfare and safety of our employees by adhering to our safety policies and regulations;

  • Ensuring the quality of our products are met and meets customer expectations;

  • Achieving and delivering the factory plan according to our forecasted cost;

  • Leading the production team to ensure they are engaged with a focus on problem solving and teamwork;

  • Identifying and implementing process and systems improvements, including waste management;

  • Managing team’s performance and delivering development plans for our team members in alignment with the business objectives;

  • Ensuring compliance with all the relevant company policies and legislation;

  • Setting a positive example of conduct, attitude, behaviour and adherence to all our company standards and the manner in which you deal with other team members;

  • Completing daily briefings and delivering presentations to your team.

The skills you’ll bring:

  • Proven experience as a Shift Leader or relevant role in a manufacturing environment;

  • Leadership and management skills;

  • Confident and approachable;

  • Strong time management skills and able to prioritise workload effectively;

  • Problem solving abilities;

  • Excellent communication and interpersonal skills;

  • Sound analytical and administrative skills;

  • Computer literate;

  • Experience working within diverse teams and with an adaptable approach;

  • Health and Safety awareness;

  • Food safety, GMP, Hygiene, and lean principles;

  • Highly vigilant as you will be responsible for leading the entire factory team.

Our commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

What’s next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

  • Application / CV screening by our Production Coordinator.
  • Interview and assessment at our factory with the Production Coordinator.
  • Final Interview with the Production Manager and the Factory Manager.
  • What's in it for you?

    • We’re proud to be on a high growth trajectory and with that, proud to offer the chance to work in an environment and with a team that will constantly challenge and develop you.
    • We have shed loads of other great benefits; visit our careers page for more info.

    Company benefits

    Enhanced maternity leave – up to 6 months at 70% pay
    Enhanced paternity leave – up to 6 months at 70% pay
    Adoption leave – up to 6 months at 70% pay
    Shared parental leave – up to 6 months at 70% pay
    Work from anywhere scheme – work from abroad 2 weeks every 6 months.
    25 days annual leave + bank holidays
    9-day fortnight
    Dog friendly office
    In 2023 we will trial a 9/10 day working week, meaning every other Friday off to enhance your wellbeing without a reduction in pay or leave allowance.
    In house L&D team, with access to year round courses to help drive your development.
    Health insurance for you, paid by tails.com (starting mid 2023) & discounted gym membership.
    An external financial coach to support a range of topics such as debt management, savings and investments.
    Optional 5 days unpaid leave and 1 paid volunteer day each year.

    We asked employees of tails.com how satisfied they were with flexible working, and this is what they told us

    Employees are very happy with their working location freedom
    Employees are very happy with the flexibility in the hours they work
    Employees are very happy with the benefits their company offers
    Work-life balance
    Employees feel that they can find the perfect balance of life and work
    Role modelling
    Employees feel that flexible working is part of the culture
    Employees feel they have complete autonomy over getting their work done
    Working at tails.com

    Company employees


    Gender diversity (male:female)


    Office locations

    HQ Richmond, Factories in Heathrow and Amstelveen

    Hiring Countries

    United Kingdom