Head of Sales (Retail Channel)

Job Description

Leading tails.com’s retail business, engaging our team and partners to drive growth in distribution, sales, and profit across the UK

Changing the world of pet food for good

We’re tails.com, a dog food subscription company with a big difference. We create truly tailored food for each and every dog we serve. We start by asking people a few simple questions about their dog. Then we use that information to create their dog’s unique tails.com recipe – so their dog gets exactly the nutrition they need, in the taste they love, delivered to their door every month. It’s clever stuff.

We’ve got bold plans. Having created an entirely new category in pet food, we’re now scaling fast in the UK and Europe – backed by Purina, one of the world’s largest pet food companies. You’ll join a bunch of smart people working towards the same goals – and a bunch of smart-ish dogs, all working on their own thing.

Together, we’ll change the world of pet food for good.

Retail

Retail is an early-stage growth area for tails.com where we are bringing advanced nutrition to non-D2C customers. We have a small retail-focused team working alongside the tails.com D2C business to drive growth since launching in retail 18 months ago.

This is a high energy team, pushing hard to grow rapidly in a new channel. We’re constantly learning and testing new approaches to demonstrate that retail can become a significant part of the tails.com business.

Build our brand

We’re building an international brand, fast. We set ambitious goals. We challenge and support each other in equal measure. At the pace we’re moving, we prefer to test ideas and learn quickly rather than spend months building a business case. That means we celebrate when things go right, and we learn when things go wrong.

Sound like a team you'd like to join? Here’s how you’ll make a difference:

The role

Leading our retail business, establishing strong relationships with our retail partners, and inspiring our team to deliver

You will be responsible for:

• Leading our retail team (direct and indirect reports), managing and scaling it as the business grows;

• Driving the strategic direction for the tails.com retail business;

• Building customer and shopper-centric plans, executing with excellence;

• Being the voice for retail in tails.com, influencing and collaborating with stakeholders to deliver the plan;

• Building our relationships with retail partners to increase our sales and distribution;

• Growing retail to be a significant and profitable part of the tails.com business.

The skills you’ll bring:

• Experience working in consumer goods in a retail-facing role;

• Ability to build strong relationships with retailers from scratch;

• Commercial acumen and the ability to build a business;

• Leadership and general management skills.

What’s next?

If this sounds like it matches your experience and what you’d love to do, we can’t wait to hear from you! If you’re unsure whether you fit our criteria exactly, please get in touch anyway. And because we believe that diverse teams perform better, we’d especially love to hear from you if you’re from an under-represented demographic.

Here’s a taster of how our recruitment process works:

Our commitment

We’re proud to be an active equal opportunity employer. We want to give everyone a fair chance to join us in changing the world of pet food for good. We do this by conducting a structured recruitment process for all candidates, as well as actively promoting our roles to communities that are under-represented at tails.com.

During your interview process you’ll meet some of our team with varying levels of responsibility and experience. We want to give every candidate a fair interview process and if you need any reasonable adjustments made, please let us know.

What's in it for you?

• Competitive salary, reviewed annually.

• Annual bonus, based on company performance.

• Flexible core hours, giving you true work life balance.

• Hybrid role to ensure this role works for you.

• 25 days of holiday (excluding bank holidays) which increases over time to a max of 27 days.

• 9/10 day working week, meaning every other Friday off to enhance your wellbeing without a reduction in pay and leave allowance.

• Optional 5 days unpaid leave and 1 paid volunteer day each year.

• When you need a change of scenery, you can work from abroad 2 weeks every 6 months.

• Health insurance for you, paid by tails.com and discounted gym membership.

• Extended maternity, shared parental and adoption pay. Up to 6 months at 70% pay, linked to statutory parental pay.

• Flexible paid care leave to support immediate dependents, people close to you and pets.

• An external financial coach to support a range of topics - debt management, savings and investments.

• Vet service - to support with all pet related questions.

• In house L&D team, with access to year round courses to help drive your development.

• 50% discount on all tails.com and 40% on Republic of Cats products.