Solutions Engineer

Job Description

Hello, we’re ScreenCloud!

Founded in 2015 and with 10,000+ customers around the globe, ScreenCloud is a cloud-based SaaS company, employing over 100 people in our Bangkok, Belfast, LA, Charlotte and London hubs.

At ScreenCloud, we’re hard at work helping businesses to make stronger connections at scale, and with those who are most important to them; their employees & their customers. By using the screens on their walls & the content in their systems, we enable the sales, productivity & engagement that keep our customers’ businesses thriving.

We’re very proud of our product and we’re also incredibly proud of our people. It’s our ‘ScreenClouders’ and the culture they nurture that will take us where other companies just can’t go. So if you’re someone looking to join a team of talented individuals, apply below!

The Role:

At ScreenCloud, we consistently strive to provide our customers with a high level of service. A key part of this mission is ensuring we are ready and able to bring adaptable solutions to market rapidly to meet client-specific technical needs. This will also allow our core product and engineering teams to focus their efforts on key initiatives for the roadmap.

If you are someone who is skilled at identifying pain points and designing or modifying technical solutions to solve company problems, then this role is for you. As the Solutions Engineer, you will be deeply involved in daily work across all business units, regularly interacting with both stakeholders and subject matter experts.

We're looking for our next Solutions Engineer to join either our Charlotte, North Carolina office, or in Austin, Texas.

Role Objectives:

• Functional understanding of ScreenCloud’s existing solutions and integrations

• Bring operational efficiency by implementing inventive technical solutions

• Engage with stakeholders, updating them on IT development processes and costs

• Drive organization-wide process optimization

• Meet short- and long-term business goals

• Evaluate existing and emerging technologies on a regular basis

Responsibilities:

• Design and test technical solutions and integrations

• Propose IT solutions to solve customer challenges

• Develop and review code for assigned projects

• Ensure comprehensive technical documentation for all projects

• Collaborate with cross-functional teams, such as Sales, Customer Success, Product, and Engineering, to create solutions that address internal challenges and provide customer value.

Requirements:

• Excellent analytical, communication, and organizational skills with high attention to detail

• Ability to prioritize critical projects and work closely with various business units to achieve shared technical and commercial goals

• Ability to design creative IT solutions and a solid understanding of IT topics (info security, APIs, webhooks, and integrations)

• Familiarity with coding languages needed to develop custom solutions for customers

• Understanding of process optimization and deployment

• Excellent verbal and written communication skills, including technical architecture diagramming

• React/Angular experience is preferred

• Experience in HTML, CSS, SQL and Javascript

Interview Process and Experience

Don’t meet every single requirement? Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At ScreenCloud, we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles! If you require any reasonable adjustments, please let our friendly recruitment team know.

Key Info

👩‍🏫 Typical Process: Intro to ScreenCloud - Meet the Hiring Manager - Challenge - Final

🏡 Hybrid Friendly Working: 2-3 days in Office

✨ Flexi-Hours: We don’t follow the strict 9-5 here, we trust you to execute your role to the highest standard whilst being able to make time for the things you love!

Benefits

• Take the Time You Need – Unlimited paid time off to rest, recharge, or explore

• Hybrid-First Flexibility – A blend of in-office collaboration and remote freedom

• Work From Anywhere – Up to one month a year to work remotely from any location in the world

• Home Office Boost – Stipend to set up your ideal remote workspace

• Flexible Hours – Work when you're most productive with our flex-time approach

• Future You, Funded – 401(k) plan to help you plan and save for the future

• Family First – Generous, enhanced parental leave for all parents

• Grow With Us – Personal development budget to fuel your learning and career growth

• Comprehensive Health Coverage – Private medical insurance including dental and vision care

• Peace of Mind – Disability, life, and income protection for life's unexpected moments.