Working Student (f/m/d) - Customer Success & Customer Experience Support - SAP CX

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you'll build

As a Working Student (f/m/d) , you will be an integral support function for our world class SAP CX Customer Success Managers (CSMs), helping them manage their day to day business and ensuring smooth operational execution. You will work closely with the team on administrative, organizational, and analytical tasks, while gaining hands on exposure to customer collaboration, customer success practices, and global / internal business processes.

This role is designed to support the team effectively while giving you the opportunity to learn how Customer Success works in practice in a global, customer-facing environment. Learning what CRM solutions really do, is a plus for you!

What You’ll Do

In your daily work, you will support our Discrete Manufacturing Industries Customer Success team with tasks such as:

• Providing operational and administrative support for the day to day activities of Customer Success Managers
• Preparing, maintaining, and documenting customer-related materials, initiatives, and internal processes
• Supporting the coordination and handling of incoming customers and internal requests
• Assisting with the creation, update, and maintenance of customer presentations and internal documentation
• Helping to track, prepare, and visualize adoption, usage, and customer-related metrics
• Supporting the organization, preparation, and follow-up of customer meetings, presentations, and internal reviews
• Maintaining and structuring information to enable effective knowledge sharing across the team
• Gradually taking on defined support tasks for a subset of customers or CSM activities after onboarding

What You’ll Gain

• Practical experience in Customer Success and Customer Experience within a professional, international environment
• Insight into customer-facing processes, stakeholder collaboration, and internal workflows
• The opportunity to work closely with experienced Customer Success Managers and learn from real-life customer scenarios
• A structured working student role that focuses on learning, contribution, and team support rather than full ownership

What you bring

• Student (f/m/d) at a university or a university of applied sciences
• Preferred fields of study: Business Studies
• Computer skills: MS Excel, MS Access, MS Copilot
• Language skills: Fluent in English and German
• Soft skills: Eager to learn, resilient team player, expert in communication
• Working co-located with your team is a must
• Working from the office in Walldorf or St. Leon-Rot is required

Your set of application documents should contain a cover letter, a resume in table form, school leaving certificates, certificate of enrollment, current university transcript of records, copies of any academic degrees already earned, and if available, references from former employers (including internships). Please also describe your experience and skills in foreign languages and computer programs / programming languages.

This is a SAP global, strategic, paid working student position that provides students with opportunities to find purpose in their careers.

#Workingstudent #Werkstudent #Germany #Deutschland #Student #LIHybrid #SAPGermanStudentsCareers #SAPNextGen

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449554 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Part Time | Additional Locations: #LI-Hybrid