WalkMe Consultant at SAP

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Location: Candidates can be located anywhere in the US.

What you’ll build

• Responsible for the overall management of SAP WalkMe implementation projects at SAP customers throughout the lifecycle from project initiation to go-live and support
• Leverage relationships with customer management and process owners
• Ensure proper use of methodology, tools and procedures
• Escalate problems early to those in the account management role
• Manage and mitigate project risks
• Perform project management coaching to project team members
• Monitor and analyze WalkMe usage data and user feedback to identify opportunities for optimization and improvement. Constantly strive to increase WalkMe's effectiveness and user engagement
• Conduct training sessions for customers on WalkMe best practices, ensuring they can make the most of the product and effectively utilize its features to enhance their applications
• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus

What you’ll bring

• Previous experience with the WalkMe platform or other similar user guidance and onboarding tools is a plus.
• Strong understanding of user behavior and how to improve user engagement through WalkMe.
• Familiarity with HTML, CSS, and JavaScript to customize and integrate WalkMe elements into web applications.
• Analytical mindset, capable of interpreting data to make data-driven decisions and optimize WalkMe implementations.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Attention to detail, ensuring WalkMe elements are visually appealing, user-friendly, and aligned with our brand guidelines.
• Problem-solving skills, capable of troubleshooting and resolving issues related to WalkMe implementations.
• Experience in project management, demonstrating the ability to coordinate tasks effectively within timeline and resources.
• Experience working in an agile development environment is a plus.
• 3+ years of experience in Professional Services, Implementation Consulting, or Customer Success.
• 2+ years of SaaS experience.
• Bachelor's degree in a relevant field preferred.

Where you belong

There are two parts of any SAP solution: The software itself and the people who configure and use it. Enabling those is essential for success. The SAP Learning Services team delivers strategic learning advice and user learning to enable customers for SAP cloud solutions, including service delivery for WalkMe for services sold by SAP.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 107300 - 230600(USD) USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Requisition ID: 430651 | Work Area:Consulting and Professional Services | Expected Travel: 0 - 60% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid