Technical Quality Manager(TQM)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Purpose and Objective of Job:

For the execution of our premium support services we are looking for Technical Quality Manager (TQM) . As a TQM you will act as SAP's front office lead within the customer's IT・Project organization. You will architect the service plans to the customer's needs and head the service delivery. You will be involved in the customer's SAP projects as a supervisor from SAP's point of view, thus proactively safeguarding implementations, upgrade and supporting operation improvement. It will be your responsibility to create and maintain a trustful and cooperative relationship between the customer and SAP on project level.

Expectations and task of the job:

As TQM, you will be responsible for the following tasks:

• Understand the customer's solution landscape and business processes
• Acquire the role of a trusted advisor inside the customer organization
• Create detailed engagement and service delivery plans and drive their execution
• Understand SAP premium engagement’s services and methodologies
• Conceptualize, execute and track projects that are in line with our organizational framework
• Coordinate involvement of SAP Support resources onsite and in the back office
• Identify top issues, define action plan accordingly and drive the resolution process
• Report to management and executive level

Skills and Competencies:

• Bachelors Degree or equivalent
• SAP Technology/ Basis, Application experience
• SAP consultant or development experience (SAP Project Manager or Operation manager experience preferred)
• Excellent customer / escalation management skills
• Proven ability to work with customers on project- and senior management level
• Japanese native
• Fluency in English

テクニカルクオリティマネジャー

職務:

SAPプレミアムエンゲージメント（プレミアムサポートサービス）において、お客様対応するテクニカルクオリティマネージャ（TQM）を募集しています。 お客様のプロジェクト/IT組織と連携し、SAPプレミアムエンゲージメントを統括するリーダーとして対応していただきます。 TQMはお客様より信頼されるSAPソリューションに精通したアドバイザとして、お客様のニーズ（SAP導入、運用改善、アップグレード）に合わせてサービスプランを設計し、課題の事前回避、早期解決および改善の促進を実現するためのサービスの提供を行います。

主要なタスク:

TQMとして、以下のタスクに従事していただきます。

• お客様のソリューションランドスケープ、ビジネスプロセスを理解する
• SAPやSAPに関連するトピックにおいて、お客様より信頼される技術的アドバイザ
• SAPプレミアムエンゲージメントのサービスプラン(実行計画)の作成および提供
• SAPプレミアムエンゲージメントのサービスおよびサービス方法論を理解する
• お客様プロジェクトや運用状況を鑑み、DBSサービスチームとの協業、連携
• SAPコンサルタント、サポートコンサルタントとの協業、連携
• 最重要課題管理、解決管理
• お客様、SAP DBSマネジメント、エグゼクティブへの適切なレポートおよび共有

スキルおよびコンピテンシー:

• 大卒以上
• SAPテクノロジー、ベーシスまたはアプリケーション知識およびいずれかの導入、運用経験
• SAP関連のプロジェクト、運用マネージャ経験（コンサルタント、開発経験でも可）
• お客様との関係管理および、SAP社内関係者とのエスカレーション管理
• コミュニケーション能力（お客様のプロジェクトチーム、シニアマネジメントレベルとの建設的な議論、会話ができる）
• 日本語（ネイティブ）
• 英語(業務の会話が可能なレベル)

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449442 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid