Technical Quality Manager / Success Plan Manager

Company Description

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Job Description

Bring it

As a Technical Quality Engineer / Success Plan Manager (TQM/SPM), you will serve as a trusted advisor and primary escalation point for our customers, leveraging deep expertise in complex SAP transformations to help customers run better. You will assess customer-related risks, adoption concerns, and delivery challenges thoughtfully, developing strategic mitigation approaches that ensure smooth delivery and consistently high-quality service engagement. Your transformation expertise will enable you to guide customers through intricate SAP implementations, optimising their operational capabilities and driving sustainable business improvement.

Build it

Beyond technical excellence, you will build and nurture executive-level customer relationships grounded in trust and strategic value advisory. You will establish, lead, and maintain governance cadence including Executive Steering Committees, Quarterly Business Reviews (QBRs), and ongoing status and value reporting. You will develop and implement comprehensive customer value advisory strategies that align customer needs with SAP solution delivery, driving adoption and maximising value realisation throughout the entire customer journey. Your focus will be on establishing yourself as a trusted strategic partner, developing deep customer relationships that enable you to deliver meaningful advisory support and measurable business outcomes.

A key focus of your work will be driving measurable improvements in customer adoption rates through successful engagement strategies that enhance service delivery and reduce implementation risks. Throughout all of this, you will demonstrate exceptional consulting and stakeholder management capabilities, leveraging excellent communication, presentation, and problem-solving skills to navigate complex customer environments and deliver meaningful business outcomes.

Belong

In this pivotal role, you will transform your deep technical knowledge and proven customer engagement experience into strategic value for SAP and our clients. By leveraging your expertise across complex SAP transformations and your track record of managing intricate implementations, you will drive successful customer outcomes that directly contribute to SAP's growth and market leadership. Your ability to build trusted customer relationships, implement forward-thinking engagement strategies, and deliver compelling customer value advisory support positions you as a key architect of lasting partnerships and measurable business impact.

Qualifications

Required Skills & Experience

We are seeking a professional with proven expertise in consulting, stakeholder management, and customer engagement, combined with deep technical knowledge of SAP solutions and a track record of driving measurable business outcomes.

• Proven ability to establish, lead, and maintain executive governance cadences including Executive Steering Committees and Quarterly Business Reviews. Demonstrated success in managing complex customer relationships and translating business requirements into strategic delivery outcomes.
• Deep technical expertise in at least one SAP Functional or Technical domain (Technical Architecture, Enterprise Architecture, Finance, Supply Chain, Procurement, SuccessFactors, Integration Suite, SAP BTP, Analytics, or Data Management). Ability to bridge business objectives with SAP solution capabilities and provide trusted advisory support.
• Proven track record of driving customer adoption and value realisation through strategic engagement strategies. Demonstrated ability to manage complex implementations, mitigate delivery risks, and deliver measurable improvements in customer outcomes. Exceptional communication, presentation, and problem-solving skills with the ability to navigate complex stakeholder environments.

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process. Please note that any violation of these guidelines may result in disqualification from the hiring process.