Success Plan Manager

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

** This role is based in the Netherlands because of customer proximity requirements and we can only consider candidates which will not require a relocation **

Max Success Plan Manager (SPM)

SAP Max Success Plans

With the increasing accuracy and speed of technologies, businesses have a distinct opportunity to generate record profits and create new business models that wow customers and employees. To achieve such breakthrough outcomes, companies need to make sense of a growing volume of data, move to cloud, process the business data with state-of-the-art AI capabilities, achieve operational excellence, and innovate with relentless speed and continuity by sticking to the Clean Core principles. Any business that addresses these requirements well, is what SAP calls an Intelligent Enterprise. SAP Success Plans are designed to help our customers succeed as an Intelligent Enterprise.

SAP Max Success Plans offer customers the highest level of engagement available within SAP; supporting digital transformations, implementation projects, creating best-run operations as well as initiating innovation opportunities. The engagement is a tailored, multi-year partnership with our customers. Through this offering these customers, in collaboration with our partners, get access to SAP global teams of experts across all cloud product & solution portfolios. Our main goal is to make sure customers get Max value from all SAP cloud solutions.

ROLE DESCRIPTION

A Success Plan Manager is responsible for defining and orchestrating Cloud Services to customers with a Max cloud subscription. As trusted on-site advisor, you have a crucial role in the setup and execution of the customer transformation roadmap with SAP Cloud Services.

Based upon your SAP track record you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The Success Plan Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Cloud Services with customers), and service delivery manager (ensuring Cloud Services are delivered as contracted).

KEY AREAS OF RESPONSIBILITIES AND TASKS

• Lead Max Success Plan(s)
• Adoption and optimization across all customer SAP cloud solutions
• Analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics
• Engagement planning of Max Success Plans to customer situation/requirements, solutions, create a value proposition, secure customer alignment, contracts, including working with account teams, solution or industry experts, partners, executives, and delivery support teams
• Engagement quality and execution of Max Success Plan, including governance, top issue/escalation management, executive reporting & presentations, resource staffing, procurement, contract management, and services delivery
• Engineering services or resources for end-to-end projects or focused phased activities, including design, optimization, assessment, technical integration, validation, operations, escalations, empower training, and workshops

REQUIREMENTS

We are looking for someone who meets the following requirements:

• Strong SAP business and technical solution architecture expertise
• Strong facilitation, negotiation, and de-escalation skills
• Excellent written and spoken communication skills, strong business acumen and presentation skills, ability to think freely and innovatively, strong cultural awareness, respect, diplomacy and professionalism
• Highly customer service oriented with strong customer management skills
• Ability to build trust-based relationships and strong networks in customer IT/Business and SAP Ecosystem
• Proven problem-solving skills and strong work ethic are required
• Open to travel
• Bachelor and/or Master’s degree, preferably in business / economics / computer science / mathematics
• Language: fluent English and Dutch is preferable

WORK EXPERIENCE

• 10+ years of hands-on experience with SAP’s Enterprise Solutions, Industry Solutions, Platform Solutions, SaaS Solutions, Third-Party and/or Partner Technologies.

• Experience with SAP S/4 HANA, and/or SAP Business Technology Platform, AI technologies, and/or SAP cloud LoB’s preferred.
• SAP project management, value management, and quality management practices
• Experience leading design, implementation, and change management projects
• Pre-sales, Solutioning, Procurement, Contract Lifecycles, Contract Renewals, and Customer Retention experience
• Experience working with c-levels, senior leaders, influencers, and trusted advisors

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 443717 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid