Solution Architect - ECS Cross Delivery ServiceNow CoE

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

As part of ECS Delivery, you’ll help establish and shape a dedicated ServiceNow Center of Excellence (CoE), working in close alignment with the SAP HCSM program. In this role, you’ll define, design, and govern end-to-end ServiceNow solutions, ensuring they are scalable, secure, and aligned with enterprise architecture standards as well as business objectives.

You’ll be responsible for driving the rollout and standardization of ITSM and ITOM capabilities across the organization, while acting as a trusted advisor to business stakeholders and enterprise architects. Your work will directly impact platform quality, integration reliability, and service delivery outcomes at scale.

You’ll solve complex architectural challenges — from designing integration patterns between ServiceNow and enterprise systems, to identifying automation and AI adoption opportunities that reduce technical debt and drive continuous improvement. You’ll drive tool standardization, alignment with overall standards, shape the LoB specific ServiceNow roadmap, and support CoE maturity by mentoring developers and fostering best practice adoption across teams.

What you bring

• Extensive experience with ServiceNow architecture and implementations, particularly ITSM and ITOM modules
• Strong knowledge of ServiceNow platform capabilities including CMDB, workflows, and automation
• Proven experience with REST/SOAP APIs and enterprise integration patterns
• Solid understanding of enterprise architecture frameworks and large-scale transformation environments
• Strong communication, leadership, and stakeholder management skills with the ability to bridge technical and business perspectives
• A growth mindset with experience mentoring teams and contributing to CoE or knowledge-sharing initiatives
• (Preferred) ServiceNow Certified Master Architect (CMA), CIS certifications, Experience with AI / automation within enterprise service management, experience integrating ServiceNow with other cloud environments, DevOps environments and practices

Where you belong

You’ll thrive in a collaborative, innovation-driven CoE as part of the Enterprise Cloud Service LoB where curiosity, standardization, and continuous improvement are valued. This team moves with purpose, supports each other, and offers real opportunities to shape platform strategy and grow into broader architectural leadership

#SAPECSCareers #LI-DC3

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 441863 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid