Services Solution Advisor Sr Specialist

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Services Solution Advisor

The Solution Services Advisor is a go to expert / spokesperson / evangelist for SAP solution(s) with a geographical or Industry scope. This is a customer-facing role proactively promoting and strategically positioning a selected portfolio solutions to drive incremental selling of services. Able to convince a wide range of customers that the selected SAP solution(s) can address their issues in the most effective way. Responsible for solution(s) end-2-end i.e. from pipeline growth to bookings as well as revenue. Designs and drives market development, development of content for solution / industry-based training as well as references for additional market penetration.

Core tasks include:

• Activities span from business development, hunting of opportunities across a given Industry or geography, positioning value and financial business case to driving & closing sales cycles for selected solutions with existing and new customers.
• Develop and own strategy / plan how to position and sell selected services solution(s) in the Industry or geography to drive incremental bookings and revenue.
• Evangelize the market on selected services solution(s).
• Design and drive demand generation activities, leveraging all relevant channels: events, campaigns, social media, cold calls…
• Generate and qualify opportunities within prospects and existing customers.
• Lead the pursuit team and own the opportunity End-2-End while aligning with Sales teams on the overall account strategy and mobilize all relevant teams as required.
• Orchestrate and own opportunities for own solution(s) End-2-End from the initial qualification to a successful closure and revenue conversion.
• Support the account team in the sales cycle in being the trusted solution advisor and convincing the customer that the selected SAP solution(s) is strategically relevant.
• Conduct executive meetings, discovery sessions with the customer LOB or IT teams.

Career Level Description

T3 (Senior)

​Accountability

• responsible for delivery of outcome of assigned projects or areas of responsibility
• internally recognized senior on complex technical and business matters
• works on large, complex activities, using demonstrated creativity and expertise and applying specialist professional knowledge to deliver high quality results / technical solutions
• collaborates in devising long-term concepts
• may include team lead or supervisory responsibilities

Complexity

• contributes independently, resolves complex issues in own specialist area (e.g. cross-functional or cross-country projects)
• works independently on topics while setting priorities having sole responsibility
• provides regular project status and updates
• decisions/solutions can enhance essentially current and future design and strategy
• enhance complex systems & processes

Experience

• advanced technical or business skills and special knowledge in one / several areas
• individuals with a customer focus have developed the acumen to cultivate and develop lasting customer relations
• typically several years experience with increasing amount of responsibility

Communication

• builds and maintains partnerships with internal and external customers and partners
• contributes actively to build common ground for cooperation
• communicates clear and conveying processes & policies in a way that others can understand
• communicates relevant messages in a timely manner and with constructive feedback to cross functional colleagues & managers

Key Responsibilities & Tasks

Purpose
To support customers in solving business challenges through SAP Services by executing a customer-centric strategy, fostering a winning culture, and ensuring sustained adoption and value realization. The role focuses on aligning solutions with customer needs to achieve measurable business outcomes.

Key Responsibilities
include but are not limited to

• Understand and align with customers' business goals through comprehensive 360 assessments.
• Conduct regular alignment and checkpoints with customers and virtual account teams.
• Build and maintain a robust R4Q pipeline, ensuring alignment with customer-centric strategies.
• Drive adoption and consumption of SAP solutions to secure future success.
• Monitor and achieve targets predictably by aligning value-added solutions to customer needs.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 456165 | Work Area: Presales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid