Senior Technical Landscape Owner - ECS TLO

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Meet Your Team

SAP Global Cloud Operations (GCO) supports customers throughout their Cloud transformation and plays an important role for achieving SAP’s cloud ambition. We run the SAP software product portfolio on the customers’ preferred infrastructure and with SAP Cloud Application Services at the core, we help customers to accelerate their SAP S/4HANA adoption and transformation to become Intelligent Enterprises.

One of SAP’s largest customers has started their “RISE with SAP” transformation two years ago and tasked SAP to move their business to the cloud. As part of this transformation, the ~80 productive landscapes must be moved to SAP’s private cloud and about 16 productive landscapes in China. In parallel, the customer is also undergoing an SAP S/4HANA transformation.

To provide the best level of service and to cope with the complexity, a dedicated team is working exclusively for this customer. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption.

What you'll do:

We are looking for a Senior Technical Landscape Owner for one of our strategic customer accounts.

The Role:

As a Senior Technical Landscape Owner, you are part of an SAP Technology expert team who are the primary SPOCs and E2E responsible for all customer SAP landscapes. Apart from this you are supporting the Head of Technical Service Management and your PLO colleagues in optimizing processes (e.g., Alert management, automation) and improving the end-user experience (e.g., Performance).

What you bring:

• Familiarity with SAP system administration tools NetWeaver and non-NetWeaver.
• Solid experience in technical planning, implementation, configuration, and integration of SAP solutions
• Good knowledge of the entire SAP technology stack
• Good experience with hyperscalers.
• Solid understanding of network concepts: DNS, Firewalls, network-based encryption, etc.
• Support the customer with their cloud transformation journey by taking ownership of the customer landscape during all lifecycle phases.
• Proactively identify issues before they impact system availability.
• Work as trusted technical advisor representing SAP ECS for the customer
• Collaborate with various teams from within and outside the ECS organization.
• This is very much a customer-facing role. You will be working closely with customer technical experts.
• Some weekends/off hours work during critical go-lives. Flexibility is must.

Education and Qualifications / Skills and Competencies

• A bachelor's degree in computer science, Engineering, Information Management, or related field.

• Expert in industry standards and methodologies for operations (ITIL v3, CCoE, ITSM, TCO and E2E Operations / Run SAP, ALM) – certifications in any of these topics are a big plus

• Excellent written, verbal communication and presentation skills in English: Ability to explain technical topics to non-technical audience with clarity and confidence
• Customer centric mindset: Consistently deliver highest service quality standards, customer success and achieving results.
• Team player: Ability to work effectively in international and virtual teams. Your colleagues will be based around the world: Europe, South Africa, Brazil, and India.
• Capacity to continuously acquire new knowledge in an independent, proactive way

• Strong focus on quality, customer success and driven by results
• Good analytical and solution-oriented thinking

• Some project management experience is a plus.

Work Experience

Minimum of 5 years SAP technology experience, preferably in an SAP support / consulting environment.

LANGUAGE SKILLS

• English (advanced/fluent written & spoken). You will mostly communicate in English with other Teams and the customer.
• Other languages are a plus but not mandatory

WHAT YOU GET FROM US
Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you are searching for a company that is dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a keen sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

#SAPECSCareers

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428524 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.