Senior Services Engagement Engineer

Job Description

Requisition ID: 452055
Work Area: Customer Service and Support
Expected Travel: 0 - 30%
Career Status: Professional
Employment Type: Regular Full Time
Career Level: T3-1
Additional Locations:

Original Posting Date: 06/08/26

Job Title: Senior Services Engagement Engineer

Location: Newtown Square, PA

Work Model: Hybrid Work Model

Purpose and Objective:

SAP America, Inc. seeks a Senior Services Engagement Engineer at our Newtown Square, PA location to support customers with long-term, post-sales Premium Engagement contracts and with responsibility for the overall delivery of contracted services.

Expectations and Tasks:

Understand customer’s business and support analysis of current customer situation, maturity of SAP solution operations, and IT service delivery. Identify and assess potential issues and risks related to SAP solutions, associated business processes, and customer initiatives. Support and execute analysis of customer situation/requirements, including business requirements, program/project, IT, transformational, architecture, development, infrastructure, and operational topics. Support and execute the engagement planning of Premium Engagement services tailored to customer situations/requirements and solutions. Create a value proposition and secure customer alignment, including collaboration with the account team, expert engagement engineers solution or industry experts, partners, executive sponsors, and delivery support teams. Support engagement quality and execution of Premium Engagement services, including governance, top issue/escalation management, executive reporting and presentations, resource staffing, contract management, and services delivery. Execute engineering services and allocate resources for end-to-end projects or focused phased activities.

Education and Occupational Experience:

Bachelor’s degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and six (6) years of progressive post-baccalaureate experience in the job offered or related occupation. Alternatively, a Master’s degree or foreign equivalent in Computer Science, Industrial Engineering or a related field of study and four (4) years of experience in the job offered or related occupation.

Qualifications/Skills and Competencies Experience:

Experience must include four (4) years involving each of the following:

• Technology Support Service and technical analysis;

• Fundamental SAP Basis and security principles;

• Root Cause Analysis within the ABAP and NetWeaver or Java stacks and SQL RCA;

• Change Management Framework for SAP Systems;

• Supporting SAP Deployment Projects in multinational organizations, including scope support plans, packages, and coordinating support activities from design through post go live support phases;

• Managing delivery of Support Services to Business and IT customers; and

• Positioning support methodology and services to new engagement areas for business development.

Travel: Position requires up to 30% domestic travel to various and unanticipated SAP offices and customer sites to perform technical quality customer-facing tasks.

This position is eligible for the Employee Referral Program subject to the eligibility criteria outlined in the SAP Internal Employee Referral Policy.

Internal use only: reference code lhrs4262

SAP:SAIL

EX:OUT

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

​
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com. Requests for reasonable accommodation will be considered on a case-by-case basis.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: The annual base salary range for this position is $125,923 - $155,125. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is $125,923 - $182,500. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Additional Locations:

​ ​