Senior Product Specialist

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

WHAT YOU’LL DO

The Adopt to Consume Product Management function takes ownership of customer needs and innovations (both internal and external) and turns them into product solutions from exploration through requirements elicitation, design, and delivery in close collaboration with the engineering teams.
You will connect customer expectations with development and technology realities.

As a Product Manager for the Digital Portal Solution Domain, you will play a crucial role in delivering our Customer Portal SAP for Me. In focus for this posting is the management of capabilities related to SAP’s service offerings in Service & Support (e.g. Personalized Plans, Project-Based Services, etc.) which will be integrated into SAP for Me. This includes transparency on service entitlements, on available services, delivered services and ordering of additional services as part of a service plan.

Your Areas of responsibilities:

• Manage the full product life cycle by ensuring that our Customer Portal solution generates maximum value and meets business goals.
• Create and communicate the product strategy to external and internal stakeholders.
• Identify the most important user problems and innovation ideas and define use-cases by analyzing the needs of customers and internal teams.
• Work with product owners, developers, UX designers, and product managers and ensure that the team finds the best solutions.
• Evaluate solution ideas regarding business impact and realization feasibility
• Define, negotiate, approve, and track product objectives and build the product roadmap.
• Define and own the Solutions backlog and guide and collaborate with engineering teams throughout delivery and deployment
• Engage with Customers and internal communities to showcase the solution, collect feedback and drive continuous evolvement
• Enable the customer with the help of tools (eg. walk-me), a demo landscape and direct interaction.

WHAT YOU BRING

• You are passionate about customer experience technology, software products and have the skills and experience to make an impact.
• You have experience in SAP’s Service organization or similar external experience.
• Ideally you have an existing network in SAP’s Customer Success and Delivery organization
• You are naturally curious and have the digger gene, you love to deep drive into topics.
• You are a people person with the skills to influence and balance competing priorities.
• You are familiar with agile methodologies and understand how dual-track product development works (Discovery & Delivery).
• You know how to turn complex problems into opportunities and solutions.
• You have experience in driving complex product initiatives to reach high business impact.
• You focus on results and utilize a wide range of skillsets including Design Thinking practices like Use Case Exploration, User Journey Mapping, Prototyping, User Testing, etc.
• Your communication is clear and to the point.

Education and Job Experience:

• Bachelor's degree or foreign equivalent in Computer Science, Information Technology, Technical Business, or related field.
• Several years of experience in the Product Management Domain.
• Business Domain knowledge in one or multiple capabilities such as Master Data Management, User Identity Mgmt, etc.
• Demonstrate the ability to work with a sense of urgency in a fast-paced and dynamic environment.
• Knowledgeable of cloud-based technologies and enterprise software applications.
• Able to work well in virtual environments with remote teams.
• Experience in requirements identification, solution analysis/validation, excellent communication and presentation skills.

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 428403 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.