Senior Operations Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

We are looking for a Senior Operations Specialist to join the SAP Labs Operations, reporting directly to the Managing Director. Тhe team drives SAP’s strategic initiatives for our people, our innovation culture, and the sustainable growth of our location. The nature of the role combines culture and innovation enablement, project and program coordination and hands‑on operational excellence.

Responsibilities include:

• Serve as the local point of contact for SAP’s Welcome Onboarding Week (WOW) for the new hires by coordinating all logistics and onsite activities for it and other engagement initiatives partnering with Facility, HR, IT, and Security teams.

• Initiate, promote, and organize internal hackathons across Lines of Business, encouraging creativity, experimentation, and cross team collaboration.

• Support SAP Labs’ participation in global innovation programs such as AI hackathons and InnoWeeks.

• Col-lead the local Tech News initiative by curating and sharing relevant innovation stories from across the Lab.

• Lead Growth Culture activities in the Lab, helping embed SAP’s GROWTH behaviors in daily work

• Support local patent related initiatives, including inventor engagement and IP awareness activities.

• Oversee day to day Lab operations, ensuring smooth vendor coordination and strong cross functional alignment.

• Ensure compliance with mandatory trainings and uphold a high standard of operational discipline.

• Maintain the Lab’s central document archive and ensure consistent, organized document management practices.

• Prepare documentation for both local and central operational processes, ensuring accuracy and completeness.

• Track, follow up on, and manage action items across key programs to support progress and accountability.

• Provide executive assistant support (meetings, logistics, preparation) where required.

What you bring

• 10+ years of experience in operations, administration, or similar roles.

• Experience in project management, communications, or program coordination is an advantage.

• Excellent organizational, coordination, and communication abilities.

• Ability to manage multiple priorities with ownership and high‑quality execution.

• Strong attention to detail, diligence, compliance and a results‑driven mindset.

• A passion for people experience, innovation, culture‑building, and continuous improvement.

• Fluency in English; strong writing and presentation skills are a plus.

Where you belong

The SAP Labs Operations team ensures that SAP Labs Bulgaria remains a thriving, inclusive, and future‑ready environment where employees can do their best work.

We are the engine behind the Lab’s people experience, innovation culture, operational excellence, and strategic site development, while providing a world‑class workplace that empowers every team across the location.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448528 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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