Senior/Expert Operations Specialist

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Bring Everything You Are. Become Everything You Want.

At SAP, we build breakthroughs together. Our technologies help more than 400,000 customers worldwide operate sustainably, transform intelligently, and make a meaningful difference. As part of SAP Labs Bulgaria, the Labs Operations team plays a vital role in creating an environment where innovation, learning, and people thrive.

We are looking for a “Expert Operations Specialist” who will shape the employee experience, drive cultural and innovation programs, and ensure smooth operational execution across the Lab.

What You’ll Do

Welcome Onboarding Week (WOW) Week & Employee Engagement

• Act as the local Point of Contact for WOW Week.

• Deliver celebration events and community moments that create connection and belonging.

• Coordinate logistics, onsite experience, and collaboration across Facility, HR, IT, Security.

Innovation & Hackathons

• Encourage and organize internal hackathons across different LoBs.

• Support Labs participation in global innovation formats (e.g., AI hackathons, Innoweeks).

• Co-Lead the local Tech News initiative, curating stories across the different LoBs.

Growth & Innovation Culture Activation

• Lead Growth Culture activities in the Lab, helping embed SAP’s GROWTH behaviors in daily work

• Support local patent activities, inventor engagement, and IP awareness programs.

Operational Excellence

• Drive day‑to‑day operations: vendor (supplier) coordination, cross‑functional alignment.

• Conduct regular training compliance checks and maintain operational discipline.

• Store and maintain files in the Labs central document archive.

• Prepare documents for central and local processes.

• Manage action items for key programs.

Administrative & Executive Assistant Support

• Provide executive assistant support (meetings, logistics, preparation) where required.

What You Bring

• 10+ years of experience in operations & administration.

• Project management, communications, or similar functions will be considered as a plus.

• Strong organization, coordination, and communication skills.

• Ability to manage multiple tasks with quality and ownership.

• Diligence, attention to detail and result orientation.

• Passion for people experience, innovation, culture, and continuous improvement.

• Fluency in English; strong writing and presentation skills are a plus.

​

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448528 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

​