Senior Customer Renewal Expert

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

Key Areas of Responsibility and Tasks

Within the Customer Renewal Centre (CRC), our people and our culture are central to our success! Public Sector Commercial Renewal Specialist demonstrate skills and knowledge in renewal strategy, deal architecture, customer negotiation and internal navigation of commercial and legal stakeholders.

We are looking for a highly skilled and strategic Public Sector Commercial Renewal Specialist to play a pivotal role in protecting, retaining and shaping SAP’s long term enterprise renewal base. This role will support Public Sector engagements in Indonesia and will be leading commercial coordination and engagement for on-premise RFP processes and partnering with internal stakeholders to position long-term cloud transition opportunities.

This role focuses on supporting complex procurement environments within the Public Sector and ensuring that commercial engagements are structured with a forward-looking transformation strategy. The role will also collaborate within renewal teams to support cloud renewal opportunities where hybrid or transformation scenarios emerge within overlapping accounts.

The position is designed as a commercial and strategic individual contributor role, bridging on-premise engagements with future cloud adoption pathways.

Key Responsibilities

Public Sector RFP Support

• Lead commercial coordination for on-premise RFP engagements within Public Sector accounts in Indonesia.

• Work closely with internal stakeholders to structure competitive and compliant responses aligned with customer procurement requirements.

• Support commercial structuring and internal governance throughout the RFP cycles.

Cloud Transition Positioning

• Partner with Sales and Customer Success teams to embed a structured cloud transition pathway within on-premise engagements.

• Identify opportunities to position customers for future cloud transformation, where applicable.

• Ensure proposals are aligned with longer-term cloud strategy and customer lifecycle considerations.

Cloud Renewal Collaboration

• Internal collaboration to support cloud renewal opportunities in accounts where hybrid environments or transformation programs are in place.

• Help ensure continuity between on-premise engagements and future subscription or cloud renewal cycles.

Cross-Functional Collaboration

• Work across Sales, Customer Success, Deal Support and other internal teams to support aligned commercial engagement and account strategy.

• Contribute to coordinated execution of Public Sector opportunities across Indonesia.

Scope Clarification

• This role focuses on commercial engagement and RFP support within Public Sector accounts.

• Operational billing activities, including split-billing processes, are not within the scope of this role and will remain under the responsibilities of O2I and Cash Collection teams.

Qualifications

Experience

• Minimum 6–10 years of experience in renewals, enterprise account management, deal structuring, or commercial strategy—preferably in the enterprise software or SaaS space.

• Familiarity with Public Sector procurement processes and RFP environments is preferred.

• Understanding of enterprise software licensing models and cloud transformation journeys.

• Strong stakeholder management skills with the ability to collaborate across multiple internal teams.

• Strong organizational and coordination skills to manage multiple complex engagements.

• Proven track record of negotiating and closing complex subscription contracts or the software or cloud industry.

Education

• Bachelor’s Degree in Business Administration, Finance, Information Systems, Engineering, or a related disciplines.

• MBA or relevant postgraduates qualification is advantageous but not mandatory.

• Equivalent comparable experience.

Skills and Competencies

• Commercial and deal structuring awareness.

• Cross-functional collaboration.

• Stakeholders engagement, excellent communication and Interpersonal skills.

• Strategic thinking in hybrid and cloud transformation environments.

• Early-stage renewal engagement and planning with a forward-looking, risk-mitigation mindset.

• Strong negotiation and conflict resolution skills.

• Proficiency in CRM tools (e.g. Harmony Quote, Gainsight, etc.) and familiarity with renewal management platforms.

What We Offer

• A dynamic and collaborative work environment.

• Opportunities to lead strategic initiatives, influence commercial strategy, and build a strong foundation for future leadership or broader GTM roles with SAP.

• Access to training programs to enhance negotiation, leadership and technical skills.

• Competitive compensation and benefit package.

This role is ideal for experienced professionals looking to make significant impact in customer retention and growth while leveraging their strategic and negotiation expertise.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444654 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid