Senior AI Process Transformation Consultant - Shaping the Future of Deal & Renewal Processes

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll do:

Join the AI Process Transformation & Insights team within the Global Deal & Renewal Process Office to shape the future of SAP’s deal execution and renewal processes. Acting as the interface between business and IT, you will lead agentic AI initiatives to simplify and optimize deal and renewal processes. Key responsibilities include:

• Serving as a subject matter expert for AI use cases across end-to-end deal and renewal processes.
• Leading the lifecycle of selected AI use cases: from requirement gathering and stakeholder alignment to backlog prioritization and IT coordination.
• Driving innovation through agentic AI solutions:
• Expansion Agent: Accelerates growth by identifying cross-sell/upsell opportunities and generating compliant quotes.
• Renewal Agent: Improves efficiency by validating customer value and automating renewal quotes.
• Using process mining tools to uncover inefficiencies and propose improvements.
• Collaborating with process owners, IT teams, and business stakeholders to ensure seamless execution.
• Contributing to continuous improvement and innovation within the Global Deal & Renewal Process Office.

What you bring:

• Bachelor’s or Master’s degree in Business Administration, Information Technology, Data Science, or a related field.
• Several years of professional experience in process management or process transformation in a global enterprise environment, ideally combined with a background in sales or renewals, including experience with transactional tools and direct interaction with customers and partners.
• Solid experience in analyzing and improving business processes, ideally complemented by exposure to process mining tools and techniques.
• Familiarity with AI-driven business solutions and their application in operational processes.
• Demonstrated experience in process ownership, including requirement gathering, stakeholder alignment, and translating business needs into technical deliverables.
• Fluent in English and excellent stakeholder management and communication skills across business and IT teams.

Meet your team:

We are the AI Process Transformation & Insights team within the Global Deal & Renewal Process Office. As part of Corporate Processes & IT, our mission is to drive innovation and simplify deal execution by leveraging Business AI, Process Insights, and Process Mining. Acting as the bridge between business and IT, we turn ideas into actionable solutions that transform SAP’s deal execution and renewal processes.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 445081 | Work Area: Information Technology | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid