Senior AI Architect in Customer Services Applications Innovations team

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What you’ll build

• Design and integrate ecosystems of business applications, AI agents, extensions, workflows, and domain-specific services to ensure seamless interoperability across SAP S/4HANA, BTP, and customer-facing landscapes.
• Own the design and delivery of cloud-native SAP BTP and AI architectures, building production-ready components, extension services, event-driven integrations, and role-based experiences.
• Translate business requirements into scalable AI agent patterns such as retrieval-augmented workflows, tool-calling agents, and domain-grounded copilots for global engagements.
• Develop reusable platform components including vector stores, multitenant CAP services, integration APIs, governance layers, and operational toolchains to standardize AI-enabled solutions.
• Ensure compliance with SAP standards for security, privacy, auditability, and performance while implementing CI/CD, observability, automated testing, and incident response processes.
• Collaborate with product owners, architects, UX designers, developers, and customer-facing teams to align capabilities, resolve integration challenges, and drive consistent solution patterns.
• Communicate complex architecture concepts in clear business value terms for non-technical stakeholders.
• Mentor junior engineers through pairing, design reviews, and architectural guidance to improve quality and maintainability.

The role provides high-impact visibility, shaping enterprise-wide patterns and influencing how internal teams deliver services, with early access to SAP assets, APIs, and datasets to accelerate real solution development.

What you bring

• 5+ years designing cloud-native architecture on Azure/AWS/GCP
• Professional experience working with LLMs and respective APIs (OpenAI, Llama, etc.) as well as agentic AI frameworks (LangGraph, crew.ai, n8n ) including basic understanding or experience with MCP and A2A standards
• Hands-on experience with modern API integration patterns, event-driven services, and microservices
• Strong experience in Node.js or Python or any other programming language
• Experience with CI/CD pipelines (GitHub Actions, GitLab CI, Azure DevOps)
• Familiarity with secure software development, automated testing, and observability
• Ability to translate complex technical designs into simple value‑focused explanations

Nice to have but not a must

• Exposure to SAP BTP, CAP, SAPUI5/Fiori, or HANA Cloud
• Experience designing or interpreting architecture diagrams (TAM/block/sequence)
• Experience with any enterprise platforms (SAP, Salesforce, ServiceNow, Workday)
• Understanding of enterprise eventing systems (Kafka, EventBridge, or SAP Event Mesh)
• Prior experience with vector databases, embedding services, or agentic frameworks
• German language skills

Where you belong

You’ll join SAP’s Internal Customer Services Applications & Innovations (CSAI) team, a cross-functional group that builds applications, platform integrations, and agentic frameworks to empower business teams in delivering customer services. We foster a positive, psychologically safe environment focused on continuous learning, experimentation, and evidence-based decisions. Our agile pods of architects, engineers, designers, and product owners collaborate in short cycles, applying shared practices like CI/CD, IaC, security reviews, and observability. The work is hands-on and delivery-driven, blending curiosity for modern AI and LLM patterns with pragmatic attention to cost, latency, privacy, and compliance.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 438870 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid