SAP Services Delivery Executive (f/m/d)

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Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

Your key tasks:

Management of the project portfolio from SAP Services
Act as a lateral teamlead for delivery partners
Delivery management of selected number of most strategic projects/customers in Austria; representing services management in steering committees and at customer’s executive level
Owning projects End-2-End and ensuring customer outcome
Proactive coaching of project managers for his/her project portfolio
Leading “virtual” teams closely aligned with respective management stakeholders
Strong cooperation and collaboration with regional delivery teams and the head of project management to leverage methodologies, tools and proven assets
Delivery related KPI management
“De-escalation” manager in customer projects
Strong involvement in strategic bids (deal qualification, deal shaping, delivery mix, model company)
Run regular project review meetings for the most strategic customers/projects

Responsibilities:

Management of the project portfolio in close collaboration with the Head of Services
End-2-End ownership and accountability for selected number of strategic projects in Austria
Delivery management: qualitative & quantitative incl. controlling, risk management and process excellence
Manage on-/near and offshore delivery teams, “virtual” people management
Establish a trusting relationship with most strategic customers in Austria thru a world-class delivery and solid stakeholder management at the executive-level
Establish a working governance model with most relevant partners to expand SAP delivery capabilities in Austria at scale
Forecast management (revenue and contribution)
Customer satisfaction

Project portfolio tasks:

Manages project-portfolio related KPIs
Resolves escalations appropriately
Ensures that goals and milestones are met and approved budgets are contained
Is the operational link between the company's overall strategy and achieving business results
Manages complex environments and project settings
Realization of multiple high impact initiatives towards broad corporate goals
Deepest project management experience
Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
Represents SAP management externally
Ensures understanding, trust and open cooperation in and between project teams through effective and appropriate communication
Communicates messages relevant for project in a timely manner and with constructive feedback to project team & senior management team
Builds and maintains strategic partnerships with key decision makers internally and in partner and customer organization
Decides and recommends technical proceedings with and to Top Executives
Provides future vision of technology and is on the leading edge of research and development
Is the operational/functional link between the company's overall strategy and achieving business results
Realization of multiple high impact initiatives towards broad corporate goals
includes team lead or supervisory responsibilities
Represents SAP regarding specific functional and cross-functional areas
Ensures understanding, trust and open functional cooperation through effective and appropriate communication

General Experience/Skills:

Native/fluent German and English is a must
Minimum 5 years of delivery management experience is a must
Experience with off-/nearshore delivery
Deepest understanding of SAP Activate, Agile delivery as well as DevOps
Proven track record in delivering successful Go-lives in both Cloud and OnPrem
Strong communication silks
University degree, preferably in engineering, information technologies or economics

The salary, exceeding the collective agreement, starts at a gross amount of €65.000 (excluding bonus) and varies according to individual qualifications and work experience.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.