SAP NS2 Technical Quality Manager / Success Plan Manager

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP NS2 Technical Quality Manager / Success Plan Manager

SAP is the global market leader for business software and related services, and SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary, offering SAP solutions with specialized levels of security and support to meet the requirements of U.S. national security and critical infrastructure customers.

This position requires access to customer data. Must be a U.S. citizen; SAP NS2 does not offer Visa sponsorships for this role. Must be able to obtain and maintain a security clearance.

All internals must have manager’s approval to transfer.

POSITION DESCRIPTION

SAP National Security Services, SAP NS2, is seeking a Technical Quality Manager/Success Plan Manager. The TQM/SPM will be a member of the National Security Customer Services & Delivery (NSCS&D) Delivery team, responsible for Success Plan delivery execution contributing to the revenue and growth initiatives of NSCS&D as it relates to the delivery of Max Success Plan engagements, support services and associated cloud contracts.

The TQM/SPM will be directly engaged in the delivery of Max Success Plan components. The role collaborates with Customer Engagement Partners, Enterprise Architects, Data Architects, Success Experts, and delivery teams to provide a coordinated, outcome-driven customer experience.


EXPECTATIONS AND TASKS

As a Technical Quality Manager / Success Plan Manager, you will lead the end-to-end execution of Max Success Plan engagements for U.S. national security and critical infrastructure customers.
Your primary responsibilities include:

• Strategic Advisory: Act as a trusted advisor to customer IT and business leadership, guiding decision-making for transformation, adoption, and optimization initiatives.
• Service Plan Execution: Own the end-to-end delivery of customer Service Plans across the lifecycle to ensure structured outcomes, solution adoption, and value realization.
• Engagement Planning: Translate customer business goals and roadmaps into actionable plans with defined milestones, governance, and measurable success criteria.
• Executive Governance: Establish and lead governance cadences, including executive steering committees and quarterly business reviews, to report on engagement status and value.
• Risk & Escalation Management: Proactively identify and mitigate technical or business risks and serve as the primary point of contact for managing customer escalations, including outside normal business hours.
• Cross-Functional Collaboration: Partner with Customer Engagement Partners, Architects, and Global Delivery Hubs to provide a coordinated, outcome-driven customer experience.
• Health & Adoption Monitoring: Interpret consumption and engagement health indicators to adjust plans and ensure renewal readiness by demonstrating realized value.
• Business Continuity: Directly advise customers on solution operations and work with Secure Support and the Backoffice to resolve incidents and tickets.
• Financial Accountability: Maintain accurate weekly views of time actuals and revenue forecasting for TQM and Expert services within SAP NS2 financials.
• Stakeholder Management: Manage complex relationships across Federal, DoW (DoD), SLED, and private sector accounts to build long-term, trusted partnerships.
• Value Reporting: Drive continuous improvement initiatives and submit weekly status reports to ensure the quality of outcome reporting.
• Operational Requirements: Participate in Virtual Account Team (VAT) meetings and maintain the flexibility to travel up to 80% based on customer needs.

WORK EXPERIENCE

• Requires 10+ years of work experience in business software implementation consulting and/or support.
• Requires 5+ years of work experience managing or delivering SAP engineering, maintenance, or maintenance related services; and
• Demonstrated experience in expert level customer facing communication and presentation skills with executive level.
• Demonstrated experience in moving on-premise software to cloud, cloud migrations, IAAS, PAAS, and/or SAAS solutions.

EDUCATION AND QUALIFICATION

• A Bachelor’s degree in Computer Science, Information Technology, Security, or a related field is required, though equivalent years of experience may be considered in lieu of a degree.
• SAP Technical Expertise: Candidates must possess expert knowledge of the SAP Maintenance Portfolio (e.g., Enterprise/Standard Support, MaxAttention, and Success Plans) and preferably hold advanced SAP AGS certifications or experience as a Principal TQM.
• Implementation & Migration Experience: Prior experience in ERP software implementation is required, alongside demonstrated proficiency in moving on-premise software to cloud environments (IAAS, PAAS, SAAS) and managing technical architectures.
• Sales & Contract Management: Experience in software services sales, contract management, and/or negotiations is required to effectively manage engagement value and delivery.
• Strategic Leadership: The role requires the ability to orchestrate work across multiple domains with minimal supervision, building trusted relationships with key customer stakeholders while understanding their specific business models.
• Security & Travel Readiness: Applicants must be U.S. citizens capable of obtaining and maintaining a security clearance and must be willing to travel up to 80% as required by the customer.

Required:

• Implementation & Architecture: You must have hands-on experience with SAP S/4HANA or ERP implementations , including a deep understanding of system landscape models and technical architecture.
• Cloud Transformation: Expertise in migrating on-premise environments to private, public, or hybrid cloud models is required , alongside proficiency in integration and extensibility via the Business Technology Platform.
• Candidates must be able to obtain and maintain a U.S. security clearance.
• This position requires the ability to travel up to 80% to meet customer needs.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 151900-340900USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 453750 | Work Area: Consulting and Professional Services | Expected Travel: 0 - 80% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid