SAP MCC iXp Intern - Solution Support Engineer

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

Meet your Team

The SAP Mission Control Center is a Global organization responsible for delivering a wide range of support offerings as a back-office organization at SAP. It quickly addresses critical situations and emergencies, delivering preventive support engagements with a continuous improvement approach as part of its support portfolio.
The SAP MCC LAC Intern will assist the support team in resolving escalated customer issues, implementing preventive measures to reduce recurring incidents, and contributing to strategic projects that enhance internal customer experience and operational performance, while also handling administrative tasks. The role requires intellectual curiosity, strong problem-solving skills, and a willingness to experiment with AI and automation to improve support processes.

What you'll do
Postion title: SAP MCC iXp Intern - Solution Support Engineer
Location: São Leopoldo, Brazil
Expected start date: January, 2026

• Collaborate with the SAP teams to effectively de-escalate critical customer situations, coordinating the diagnosis and resolution of escalated technical issues across SAP solutions.
• Continuous learning and driving your own development goals, focused on SAP solutions, methodologies, and technical root cause analysis, achieving technical proficiency.
• Communicate status, technical findings, and recommendations to customers and internal stakeholders in a professional and timely manner, adhering to global standards.
• Contribute to preventive support efforts by identifying recurring problems or patterns that may affect multiple customers, and actively contribute to initiatives.
• Support and contribute to strategic projects that streamline workflows, improve service delivery, and measure impact. Evaluating, piloting, and helping to integrate AI and automation tools (e.g., ticket triage, knowledge management, automated responses) to increase efficiency and consistency in support operations.
• Provide comprehensive administrative support to the MCC, including developing meeting minutes, organizing meetings, and maintaining operational procedures and quality checks.

What you bring:

• Current enrollment in a Bachelor’s program in Information Technology, Computer Science, or a related field.
• Strong analytical and troubleshooting abilities; demonstrated curiosity and an eagerness to learn new tools and methods.
• Interest in applying AI or automation to real-world support problems (for example, identification of use-cases, scripting small automations or using AI APIs).
• Clear written and verbal communication skills for both technical and non-technical audiences.
• Ability to work independently and collaboratively in a fast-paced, customer-focused team.
• Organized, detail-oriented, and able to manage competing priorities.
• Experience with one or more scripting or programming languages (e.g., Python, JavaScript, ABAP) is a plus.
• Familiarity with AI concepts, APIs, or automation platforms, and practical curiosity about how to apply them in support workflows.
• Prior experience in IT helpdesk, technical support, or escalation handling is a plus.
• Exposure to ticketing systems, version control (e.g., Git), or IT service management tools.
• Experience contributing to process-improvement or project-management initiatives.

**Please, upload your resume in English

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 439295 | Work Area: Customer Service and Support | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid