SAP iXp Intern - Service Delivery Excellence

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern – Service Delivery Excellence

Location: Newtown Square, PA/Virtual

Expected start date: May/June 2026

Duration: 6 Months (potential for extension)

Schedule: 40 Hours per week

The Global Delivery Hub (GDH) is SAP’s worldwide delivery organization, bringing together diverse teams across regions, cultures, and solution areas to support customers throughout their SAP transformation journeys. Within GDH, the Cross Solution Delivery (CSD) organization focuses on services and processes that span multiple product domains, ensuring consistency, quality, and operational alignment across global delivery teams.

The Virtual Project Room (VPR) operates inside CSD and supports Max Success Plans and Premium Engagements by providing structure, coordination, and operational clarity across the delivery lifecycle. Our team embodies a strong culture of helping — we help customers navigate complex challenges, and we help internal colleagues through problem analysis, knowledge sharing, and connecting them with the right information and experts.

Many of our global delivery colleagues work directly with customers, including periodic on site visits to support Premium Engagement services. However, this internship is a dedicated back office role based in the Newtown Square office. Interns contribute to the internal processes that keep global delivery running smoothly, gain exposure to SAP’s delivery ecosystem, and work alongside a highly diverse team committed to collaboration, learning, and customer success.

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In this role, you will:

As part of the Virtual Project Room (VPR) within Cross Solution Delivery, you will support the operational backbone behind Max Success Plans and Premium Engagements. You’ll work alongside experienced team members to ensure service orders are properly structured, validated, and ready for delivery, while helping maintain alignment with global procedures and supporting coordination across SAP’s worldwide delivery teams.

You will gain hands on experience with SAP’s delivery ecosystem by contributing to process execution, data quality, documentation, and cross team communication. This is a back office role based in Newtown Square, working closely with global colleagues across the Global Delivery Hub (GDH).

Key responsibilities include:

• Enhance internal documentation (e.g., VPR SharePoint)
• Maintain and update CRM service orders
• Monitor and triage the VPR inbox; assign tasks to team members
• Track and support critical scheduling and staffing conversations
• Evaluate incoming change requests and implement required updates
• Coordinate staffing procedures across global delivery teams
• Schedule meetings and capture minutes/actions
• Use dashboards, SAP Analytics Cloud (SAC), and SAP CRM to generate weekly backlog reporting
• Analyze CRM data (e.g., identify isolated or misaligned service orders)
• Contact Technical Quality Managers (TQMs) for status updates (e.g., GoLive confirmations)
• Review and validate service order configuration for accuracy
• Participate in team meetings and identify opportunities for improvement, automation, and simplification
• Test new applications using defined test cases

What you bring

We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Strong attention to data quality and detail
• Excellent teamwork and collaboration skills
• Clear and effective written and verbal communication
• Strong organizational skills and the ability to manage multiple tasks
• A creative, analytical, and solution oriented mindset
• Ability to assess data for accuracy, transparency, and clear reporting
• Proficiency with Microsoft Excel, Word, PowerPoint, SharePoint, Teams, and Outlook
• A high level of personal responsibility and follow through
• Expected completion of a Bachelor’s or Master’s degree in 2026 or 2027

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the hourly base salary rate range applicable for the posted role. The targeted range for this position is 0-USD. The actual amount to be offered to the successful candidates will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. SAP offers limited benefits for employees hired into hourly or like roles subject to appliable plan/policy terms. A summary of benefits and eligibility requirements can be found by clicking this link: www.SAPNorthAmericaBenefits.com.

AI Usage in the Recruitment Process

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Requisition ID: 451799 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid