SAP iXp Intern - S/4Hana Public Cloud

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP iXp Intern - S/4Hana Public Cloud

About the SAP Internship Experience Project:

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP:

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips

Meet your team:
If successful, you’ll join an experienced team locally in Brazil and collaborate with your colleagues globally across teams based in EMEA, AMER and APJ. You’ll support our customers and partners with a cloud mindset and work with industry defining applications across our Public Cloud ERP suite. You’ll build your troubleshooting expertise across topics such as; APIs, Debugging, configuration and research methodologies.

What you’ll do:
Our Technical Support organization is looking for an intern to join the SAP S/4Hana Public cloud team. In Technical Support we provide our customers with outstanding technical customer service. The primary responsibility of our Team is to assist our customers in resolving issues related to SAP ERP. In this role also works closely with Developers and customer teams to facilitate complex problem resolution. During the internship, you will troubleshoot and solve incoming customer issues through multiple channels, such as cases, Expert Chat and Schedule an Expert. Collaboration, customer focus and communication are key to achieving strong customer satisfaction and these are assets we associate to the role of an associate within Public Cloud ERP (S/4HANA Cloud Public Edition). Functionally, some key tasks are listed below:

• Analyze and resolve customer Incidents by means of knowledge databases and verification of software customizing entries and hardware parameters.
• Report errors and identify possible resolution to development support.
• Become an active participant in the SAP community, developing as a trusted advisor.
• Provide consultation for customers on procedural issues and queries.
• Share knowledge as a collaborator and advocate for our global engineer community.
• Create content for and maintain the technical knowledge database.
• Leverage the resources within the portfolio to progress and develop your own career

What you bring: We’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• University Students in Information Technology/Computer Science/Computer Engineering or similar areas
• Knowledge in Object Oriented Programming
• Excellent customer focus and communication skills (oral/written)
• Problem solving/analytical skills
• Flexible approach to working in teams as well as environment
• Fluent in English (Spanish skills would be a benefit)

*Please, add your CV in English

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 444267 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid