SAP iXp Intern - Partner Support Specialist

Job Description

What we offer

Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. Apply now!

About the SAP Internship Experience Program
The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP
1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject-matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do
Position title: SAP iXp Intern - Partner Support Specialist
Location: São Leopoldo, RS, Brazil - hybrid (3x per week)

• Provide operational support to SAP Partners across their partnership lifecycle.
• Ability to be flexible in the approach to support SAP Partners in a fast-paced and dynamic environment.
• Contribute to drive partner self-sufficiency by promoting digital assets available to them.

• Cover SAP Partner support across different channels (ticket, chat, phone) following defined SLAs and guidelines.
• Create and maintain Digital Assets to drive partner self-sufficiency.
• Assist and support SAP Partners on portals and tools, partnership requirements, main partnership processes, among other contents.

What you bring:
• Problem-solving skills • Demonstrable interpersonal and team-working abilities
• Relationship building/networking capabilities
• Customer-focused and service-oriented attitude
• Strong Communication Skills (verbal & written)
• Agility and flexibility to work in an ever changing environment
• Work well under pressure & with high volume of queries
• Business level English
• Spanish is a strong plus for the role. Commitment to learn the language is mandatory
• Undergraduate Students in Admin/Sales/Communication, and IT management related areas.

Meet your team:
Partner Services Hub (PSH) empowers SAP partners to grow and simplify their business by delivering a personalized range of value-added services. The Partner Support Specialist intern is a partner facing role within Partner Support team, mainly responsible for handling partner support queue and for being the first line responders of queries coming from SAP Partners in Americas. Their primary goal is to handle volume of partner queries efficiently, providing quality support within the expected SLAs. They can also act as contributors to internal projects whenever required.

**Please, upload your resume in English

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.comSuccessful candidates might be required to undergo a background verification with an external vendor.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy.

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