SAP iXp Intern - Digital Indirect Customer Success

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience ProgramThe SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with Internship Experience Project in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll doPosition Title: SAP iXp Intern – Digital Indirect Customer Success Location: São Leopoldo, RS (hybrid) In this role, you will work with the Partner Success Center of Excellence, an integral part of Partner Ecosystem Success (PES), that brings together key functions to empower our partners, regional teams, and global stakeholders. As a cornerstone of SAP’s partner business, we drive success across the entire partner lifecycle and customer journey at scale. Collaborating with our leadership team, you will support a range of activities within the Indirect Customer Success Management organization. More specifically, you can expect to be involved in activities in the following areas:

• Support Global Initiatives: Actively participate in developing and delivering new and existing strategies that focus on aligning customer goals with product adoption to deliver business outcomes, increased customer satisfaction and retention, though partners.
• Monitor and communicate the results and achievements of project(s): Work with different local and international business units to build relationships between SAP Labs Latin America sites and their relevant stakeholders, leaders, and decision maker to boost visibility and expand possibilities.
• Support adoption campaigns: Prepare lists of partner contacts to include in outreach efforts to drive more adoption and consumption in our indirect customer installed base.
• Support churn accuracy: Work closely with internal teams to make sure team feedback (including partners) is reflected in our systems
• Support initiatives to prevent churn, analyze customer insights, and optimize operations through automation and agile methodologies
• Assets creation/curation: Design the visual resources needed to support our strategy to ensure consistent branding and effective messaging. Organize and maintain multimedia assets, creating an archive of reusable content for partners to find information they need faster to drive customer success with best practices.
• Social media: Engage with the creation of social media content, spanning from webinar promotions to team updates, videos, and GIFs, helping our team build an active online presence.
• AI Media: Utilize AI tools to develop diverse assets, including cross-solution area videos, to enhance the visual content strategy, which can later be used by internal teams and partners.
• Creating high-quality presentations for management and QBR meetings
• Administrative tasks for the management team (executive assistant, communication, PMO, Coordinate events, meetings, or workshops)

What you bringWe’re looking for someone who takes initiative, perseveres, and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Positive, "Can-do" mentality, with a passion for learning taking things off the drawing board.
• To be an autonomous and original thinker who can initiate and carry out various concurrent tasks.
• You should be an excellent team player with strong abilities to network and to work independently by using analytical and problem-solving skills and your willingness to learn quickly.
• Good skills with Microsoft Office applications, particularly with Excel and PowerPoint
• Ability to gain productivity by using AI tools (Copilot or LLMs prompts is a main plus)
• Good graphical design skills or interest in developing them
• Experienced in video editing, or interest in developing them
• Participated in creation or maintenance activities of SharePoint Pages, or the interest to learn by doing.
• Good at planning and proven consistent in commitment and time management.
• Fluent communication in English, Spanish and Portuguese is very important as we are a global team.
• Good logical skills for managing, creating internal processes.
• University student enrolled to Business Administration, International Relations, Economics, Marketing, Communications, or related courses.

Meet your teamWe are a global team, collaborating with colleagues situated literally all over the world. While enjoying the richness and diversity of international collaboration, you will also have the chance to build connections with local colleagues for on-site meetings, shared office experiences, and engaging in fun happy hours, if that aligns with your interests. **Please, upload your resume in English

​Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Successful candidates might be required to undergo a background verification with an external vendor.

Requisition ID: 426539 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid.