SAP iXp Intern - Customer Success Renewal EMEA

Job Description

We help the world run better

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.
2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.
3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do

Position title: SAP iXp Intern – Customer Success Renewal Intern EMEA

(limited Part-Time)

Location: Prague, Czech Republic

Expected start date: September 2025

As a Customer Success Renewal Intern, you will support the renewal execution process for SAP’s customers across EMEA, working closely with our Customer Renewal Executives and extended virtual account teams. You will help drive operational efficiency by assisting with administrative tasks and internal coordination, contributing to successful customer renewals in regions such as the UKI, BENELUX, Nordics, France, Italy, Southern Europe, the Middle East, and Africa.

• Partnering with Customer Renewal Executives, Customer Success Managers, and the extended Account team to deliver seamless renewal execution and support SAP revenue protection and growth.
• Support customer and partner interactions by helping with contract renewals and assisting with basic internal commercial discussions.
• Learn and follow SAP’s internal processes to help manage key steps in the customer renewal journey.
• Assist the team with administrative tasks such as preparing documentation, updating internal systems, and maintaining accurate records.
• Help ensure data quality and consistency by performing regular data checks and updates in relevant systems.
• Build your knowledge in commercial and revenue management, gaining valuable insights into business operations.

Renewal Execution Tasks

• Support the end-to-end renewal process by assisting with contract updates, replacements, and internal documentation.
• Learn about SAP’s cloud offerings, commercial terms, and the fundamentals of customer renewals and negotiation.
• Perform administrative tasks, ensuring accurate maintenance of customer, contract, and product data in internal systems.
• Collaborate with cross-functional teams, including Finance, Legal, and Commercial, across different EMEA regions to help ensure timely and smooth renewals.

What you bring

• A proactive and positive attitude, with a willingness to learn and contribute to a fast-paced team environment.
• Strong written and verbal communication skills, with the ability to interact professionally with internal stakeholders such as finance, legal, and commercial teams.
• Good organisational skills and attention to detail - you are comfortable managing multiple tasks and following through on deadlines.
• Familiarity with Microsoft Office (Excel, Outlook, Word); any experience with CRM tools is a plus, but not required.
• A team player mindset, eager to support others while developing your own skills.
• Availability to work part-time alongside your studies (flexible scheduling possible).

Meet the team

In the Customer Renewals Center, our people and our culture are at the heart of our success. Customer Renewals Advisors showcase expertise in renewal strategy, deal architecture, customer negotiation, and navigating internal commercial and legal teams. If you are seeking a new challenge in a supportive and dynamic environment, the Customer Renewal Center is the ideal place for you

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.
SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com

Successful candidates might be required to undergo a background verification with an external vendor.
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy

#SAPNextGen