SAP iXp Intern - Customer Success & Delivery, West Market Unit, cACV Analyst Intern

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You’ll Build

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers. This is more than an internship; it’s the foundation for a career built on connection, creativity, and impact.

Position title: SAP iXp Intern - Customer Success & Delivery, West Market Unit, cACV Analyst Intern

Location: Hybrid - Palo Alto

Expected start date to end date: April 2026 – April 2027

Working hours: Full time 40 hrs./week

To accelerate our success in the Cloud, SAP has embarked on a multi-year journey to re-orient the value chain to prioritize product consumption as the North Star for our customer activities. We are committed to ensuring our customers drive maximum value from our products, which in turn drives our success. Our focus on Consumed Annual Contract Value (cACV) plays a critical role in driving adoption of SAP Cloud solutions, where Consumed ACV (cACV) quantifies the active customer utilization of a product against the purchased potential usage.

We are in search of an analyst who can help us analyze cACV data and generate reports, identifying trends and actionable insights. Additionally, the cACV Analyst will help us identify and resolve data issues, working across the SAP organizations to verify root cause and solution.

If possible, we would like the cACV Analyst to possess the skills needed to develop dashboards, tools, and websites to provide transparency of actual cACV, facilitate the tracking of activities, and create a platform for collaboration.

Your Key Responsibilities:

• Become a subject matter expert in Consumed Annual Contract Value (cACV) of SAP cloud solutions, starting with knowing which materials are cACV-relevant, how its corresponding cACV is calculated, and how usage data is metered
• Identify the biggest cACV potential and work with the Adoption & Consumption Leads to architect campaigns and motions that will drive quick increases in cACV
• Identify customer-and-solution areas without a confirmed path, and work with the account team to rectify
• Create customer-specific adoption and consumption dashboards to streamline account team’s review of consumption status and ideation of new usage scenarios
• Become proficient in data source systems within SAP to extract the information needed for various reports and analysis
• Collaborate with Account Executives, Customer Success Managers, and other key stakeholders such as Enterprise Architects and Success Plan Manaers to monitor and take action accordingly to address all aspects of a customer’s product usage, including low- consumption, over-consumption, shelfware, and anticipated churn
• Work across the organizations to leverage all available resources to increase adoption and consumption

What You’ll Bring

We’re looking for someone who takes initiative, perseveres, and stays curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

• Edudation: currently enrolled in an undergraduate or graduate program in Computer Science, Mathematics, Business Administration, Artificial Intelligence, or related fields
• Eligibility: Must be currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program

Desired Experience and Qualifications:

• Data anlalysis know-how
• Previous experience in web development
• Coding and programming knowledge

Desired Skills:

• Detail-oriented and analytical
• Microsoft Excel expertise
• Biased to action
• Possesses humility and respect for others
• Strong willingness and enthusiasm to learn
• Is a team-player and believer in shared success
• Communicates well, is concise and crisp
• Self-starter
• Creative thinker who thinks outside the box
• Inclusivity: Is respectful of many diverse perspectives and willing to change POV as new facts present themselves (re: Bezos’ “Leaders.. are right, a lot!”)
• Lean thinker
• Strongly believes in SAP leadership principles

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology

1. Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.
2. Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
3. Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 15-62 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

AI Usage in the Recruitment Process

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Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 447396 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid