SAP iXP Intern Cloud Operations Engineering

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

2. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

3. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs, and career development opportunities at your fingertips.

What you`ll do:

Location: Sofia (office attendance 3 times a week)

Schedule: 20/30/40 hours a week (can be adjusted ccording to your study workload)

Lenght: 6 months

Student status is mandatory

• Participate in Continuous Improvement activities
• Engage in a cross-functional collaborative environment
• Maintaining and updating roadmap trackers, timelines, and dependency maps
• Preparing meeting notes, action logs, and follow‑up summaries for cross‑team syncs
• Supporting backlog management and ensuring items are properly documented and prioritized
• Assisting with status reporting, dashboards, and communication to stakeholders
• Helping organize workshops, planning sessions, and milestone reviews
• Providing general operational support so the team can stay focused on execution and decision‑making
• Perform Service/System monitoring and Event Management
• Perform Incident Management with low to moderate complexity and ensure customer SLAs are met
• Execute predefined actions (Recommended Actions) to resolve incidents
• Escalate major issues to the BTP Cloud Engineering or Development teams
• Drive customer communication during critical events
• Perform proactive Problem Management

What you bring:

• Currently enrolled at BSc or MSc degree in Computer Science, Technical Project Management, or related technical field is a plus. We encourage candidates from all academic backgrounds to apply.
• Critical thinking and the ability to work efficiently in emergency situations
• Self-organized demonstrating strong work ethic
• Excellent communication skills
• Some experience in Project Management would be an advantage
• Fluency in English

Meet your team:

The Global Cloud Operations (GCO) board area is responsible for the operations of SAP’s Business Technology Platform – the platform of the Intelligent Enterprise that includes technologies like SAP Integration Suite, SAP Extension Suite, SAP HANA, SAP Analytics, and Intelligent Technologies. Our teams in GCID TICO ensure 24/7 system monitoring, participates in incident management, and drives improvement via our problem management process. We work closely with the product development teams according to the DevOps principles.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 448178 | Work Area: Software-Design and Development | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid