SAP iXp Intern- Academy for Customer Success (AMER)

Job Description

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the SAP Internship Experience Program

The SAP Internship Experience Program is SAP’s global, strategic, paid internship program that provides university students with opportunities to find purpose in their careers.

Three reasons to intern at SAP

1. Culture of collaboration: meet with mentors, make new friends across the globe and create a thriving personal network.

1. Project-driven experience: gain cross-functional skills from our virtual and in-person learning sessions, diverse subject matter experts, and project deliverables.

1. Gain visibility: with SAP Internship Experience Program in your title, you’ll have a global network of SAP leaders, entrepreneurs and career development opportunities at your fingertips.

What you’ll do:

Position title: SAP iXp Intern, SAP Next Gen - Academy for Customer Success (AMER)

Location: Sao Paulo, Brazil – Hybrid

• Support the planning, coordination, and execution of strategic projects for the Academy for Customer Success across the Americas, managing multiple priorities with strong organization and attention to detail.

• Collaborate with stakeholders across Talent Discovery, HR, Customer Success, Sales, and Academy leadership to drive alignment on program priorities, timelines, and deliverables while building strong stakeholder management skills.

• Create and maintain communications, presentations, reports, and SharePoint content, leveraging strong written and verbal communication skills in English.

• Analyze program data and metrics related to hiring, retention, performance, and career progression, translating insights into meaningful recommendations and executive-ready reporting.

• Support the development of presentations and materials for senior leadership, utilizing strong PowerPoint and Excel skills.

• Coordinate virtual and in-person attract and hire events, workshops, onboarding activities, and training sessions to deliver a high-quality participant experience.

• Identify opportunities to improve processes, streamline operations, and enhance program effectiveness through proactive problem-solving and initiative.

• Support the adoption of new tools, platforms, and methodologies that improve program delivery and stakeholder engagement.

• Partner with global teams to ensure consistency in participant experiences, communications, and processes across regions.

• Demonstrate curiosity, a willingness to learn, and an interest in talent development, leadership programs, workforce planning, and employee experience.

What you bring:

A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment. Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively. Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement. A growing foundation in business acumen and emerging technologies, especially artificial intelligence, paired with a results-oriented approach and the courage to take initiative.

• Student (f/m/d) at a university or a university of applied sciences

• Preferred fields of study: Business Administration or similar

• Effective written and verbal communication skills

• Ability to communicate clearly in English, both written and spoken, and to understand and actively participate in conversations.

• Computer skills: proficiency in Microsoft Office, actively using AI tools

• Soft skills: passion for operational excellence, analytical thinking skills, highly detail-oriented, proactive and able to work in a complex environment, comfortable presenting ideas and engaging with different audiences.

Meet your team:

The SAP Next Gen - Academy for Customer Success accelerates SAP’s transformation toward a more sustainable, diverse customer-facing workforce with lasting impact. Our goal is to drive business results and deliver customer value by advancing SAP’s AI-First and Suite-First mindset through the development of the next generation of diverse, highly skilled, digital-native talent.

We implement a holistic workforce strategy to attract, hire, develop, and integrate this talent. The program offers a 10-month immersive experience, followed by two years of ongoing support, designed to foster a cloud-first mindset, accelerate role proficiency, and cultivate future leaders in Sales, Solution Advisory, and Customer Success Management.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 454926 | Work Area: Human Resources | Expected Travel: 0 - 10% | Career Status: Student | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid