SAP CX (Customer Experience) Chief AI Engineer.

Job Description

We help the world run better

At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

About the Team:

The SAP Customer Experience (CX) Product & Engineering organization builds cloud-native, enterprise-grade solutions that power customer engagement across a broad portfolio of CX domains, including sales, service, commerce, marketing, and consumer products.
Operating in a highly collaborative and global environment, our teams bring together product, engineering, design, and architecture to transform strategy into scalable, production-ready capabilities.

As SAP accelerates its vision for AI-driven and increasingly autonomous experiences, CX Product & Engineering plays a critical role in delivering agentic and generative AI capabilities embedded into core business workflows. This role sits within a virtual, cross-functional network, driving alignment and execution of AI engineering practices across the CX portfolio—ensuring solutions meet SAP’s standards for security, compliance, and reliability.

What You’ll Do:

Responsibilities:

• Serve as a technical thought leader and execution driver for AI-powered capabilities across SAP CX, operating as a senior individual contributor with influence across multiple teams.
• Lead and drive cross-portfolio AI initiatives, delivering agentic and generative AI use cases embedded across CX domains (Sales, Service, Commerce, Marketing, Consumer Products).
• Coordinate, guide, and unblock distributed engineering teams, balancing strong alignment with local autonomy.
• Translate SAP-wide AI strategy (e.g., SAP Business AI, Joule, agentic platforms) into scalable, production-ready CX solutions.
• Partner closely with AI Product Management, Architecture, and Engineering leaders to deliver measurable customer and business outcomes.
• Mentor and elevate engineering talent across CX through hands-on coaching, best practices, and technical leadership.
• Contribute to internal innovation initiatives, including code camps, engineering excellence programs, and tooling improvements.
  
  

Core Competencies:

• Enterprise AI Execution
• Proven ability to translate AI strategy into deployed, customer-facing solutions at scale.
  Systems Thinking Across Domains
• Deep understanding of how CX capabilities interconnect, designing AI solutions that scale across multiple products and workflows.
• Influence-Based Leadership
• Ability to lead complex, cross-team initiatives through credibility, clarity, and trust—without formal authority.
  
  

What You Bring:

Required Skills:

• Strong AI & Software Engineering Foundation.
• Hands-on experience designing and building backend systems and AI-enabled applications with production-grade reliability.
• Generative & Agentic AI Expertise.
• Practical experience with LLM-based architectures, including RAG, orchestration frameworks, and agent workflows applied to enterprise use cases.
• Cross-Team Technical Leadership.
• Demonstrated ability to guide architectural decisions, navigate trade-offs, and influence multiple teams and stakeholders.
  
  

Experience:

• 10+ years of experience in software engineering
• 3+ years of hands-on experience delivering GenAI / LLM-based solutions into production environments
• Proven track record of leading cross-team technical initiatives at scale
  
  

Education:

Bachelor’s or master’s degree in computer science, Engineering, or a related technical field or equivalent practical experience building enterprise-grade software and AI systems

Why This Role Matters:

This role is pivotal in shaping how SAP delivers next-generation AI-powered customer experiences. You will operate at the intersection of strategy and execution, turning vision into real, scalable impact across a global product portfolio.

Bring out your best

SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Compensation Range Transparency: SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAP’s commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is . The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

We are ethical and compliant
Our leadership credo: Do what’s right. Make SAP better for generations to come. We believe that great leadership extends far beyond the mere pursuit of business goals. We value and foster leadership that is driven with purpose and integrity. Our leaders are role models who uphold SAP’s values and shape SAP’s culture of integrity, by demonstrating and championing ethical and compliant behavior towards all stakeholders.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 449085 | Work Area: Software-Development Operations | Expected Travel: 0 - 10% | Career Status: Executive | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid

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